Hello {CUSTOM1},
As a follow-up to the letter that we sent to you on August 21st, 2007, we have some additional information for you concerning the transition of your service from i-Path to Xplornet.
As we move into the second stage of the conversion process all customers will be given an Xplornet email account. Your current i-Path / Pathcom email account will be disabled as of October 31st, 2007. We have created 1 (one) Xplornet email account for each former i-Path / Pathcom customer. During the setup process, we tried to mirror your Pathcom email address when creating your Xplornet email address. For example if your email account was [email protected] we tried to create [email protected] for you.
Your new Xplornet email address is: {CUSTOM2}
Your password is: {CUSTOM3}
Please remember that your Xplornet password is case sensitive.
In the event that you do wish to maintain your Pathcom email address, you may contact Pathcom to arrange having them maintain the email account for you for a small fee.
Xplornet offers all of their customers free access to a webmail service, where you can check your email from any computer, anywhere in the world, that has an Internet connection. You can access our webmail at http://webmail2.xplornet.com/mail/. To log into webmail you will require your username (the part of your Xplornet email address that comes in advance of @xplornet.com) and your password.
If you would like to use your new Xplornet email address in Microsoft Outlook or Microsoft Outlook Express please visit http://www.xplornet.com/emailconfig.php Xplornet offers an on-line tool to assist customers in setting up their email.
If you are using a different email client, please visit http://www.xplornet.com/guide.php?id=1 for detailed instructions on how to configure your Xplornet email address in these programs.
If you require an additional email account or would like to change the email account that was created for you to one that better suits your needs, please contact our Customer Care Group at [email protected] or 1-866-841-6001. They are available to assist you 24 / 7 / 365.
Please remember to let all of your contacts know that your email address has changed. Your Pathcom email will only be available until October 31, 2007.
If you have any questions or concerns regarding your service or email addresses please contact us at [email protected] or 1-866-841-6001. We are here to help you 24 / 7 / 365.
Thanks,
Xplornet Customer Marketing
Xplornet – Broadband everywhere. Xplornet - Broadband everywhere.
