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Survey Report : ClientSatisfaction - 2010
  Viewed  
1467
   Started  
1390
   Completed  
1375
   Completion Rate  
98.92%
 Drop Outs (After Starting)
  15
 Average Time to Complete Survey
2 minutes

 
How did you hear about us?
Answer CountPercent
20%40%60%80%100%
1.Walk/Drive-by33325.04%
2.Friend/Family70653.08%
3.Sex Partner1047.82%
4.Other Agency392.93%
5.TV Ad50.38%
6.Newspaper Ad10.08%
7.Brochure40.30%
8.Condoms/Pen100.75%
9.Internet675.04%
10.Other614.59%
Total1330100%
Mean :  2.680 Confidence Interval @ 95% :   [2.551 - 2.810] Standard Deviation :   2.405 Standard Error :  0.066

 
Is this your first time coming to our agency for services?
Answer CountPercent
20%40%60%80%100%
1.Yes66848.37%
2.No71351.63%
Total1381100%
Mean :  1.516 Confidence Interval @ 95% :   [1.490 - 1.543] Standard Deviation :   0.500 Standard Error :  0.013

 
Gender:
Answer CountPercent
20%40%60%80%100%
1.Male48836.55%
2.Female84763.45%
3.Transgender00.00%
Total1335100%
Mean :  1.634 Confidence Interval @ 95% :   [1.609 - 1.660] Standard Deviation :   0.482 Standard Error :  0.013

 
Age:
Answer CountPercent
20%40%60%80%100%
1.12 to 17684.93%
2.18 to 2593767.95%
3.26 to 3530622.19%
4.36 to 45473.41%
5.46 +211.52%
Total1379100%
Mean :  2.286 Confidence Interval @ 95% :   [2.251 - 2.322] Standard Deviation :   0.680 Standard Error :  0.018

 
Race/Ethnicity:
Answer CountPercent
20%40%60%80%100%
1.Black73555.60%
2.White473.56%
3.Hispanic19314.60%
4.Haitian31123.52%
5.Other362.72%
Total1322100%
Mean :  2.142 Confidence Interval @ 95% :   [2.069 - 2.216] Standard Deviation :   1.367 Standard Error :  0.038

 
How would you rate the counselor's understanding and respect of your culture and/or your lifestyle?
Answer CountPercent
20%40%60%80%100%
1.Good136998.92%
2.Neutral151.08%
3.Poor00.00%
Total1384100%
Mean :  1.011 Confidence Interval @ 95% :   [1.005 - 1.016] Standard Deviation :   0.104 Standard Error :  0.003

 
How effective was the counseling session in addressing your needs and/or concerns?
Answer CountPercent
20%40%60%80%100%
1.Good135899.12%
2.Neutral120.88%
3.Poor00.00%
Total1370100%
Mean :  1.009 Confidence Interval @ 95% :   [1.004 - 1.014] Standard Deviation :   0.093 Standard Error :  0.003

 
After you finished registering, how long did you have to wait to be seen by a counselor, nurse or case manager?
Answer CountPercent
20%40%60%80%100%
1.15 min or less96970.68%
2.16 to 30 min30322.10%
3.31 to 45 min574.16%
4.45 min to 1 hr312.26%
5.Over 1hr110.80%
Total1371100%
Mean :  1.404 Confidence Interval @ 95% :   [1.365 - 1.444] Standard Deviation :   0.746 Standard Error :  0.020

 
How highly would you recommend this agency to others?
Answer CountPercent
20%40%60%80%100%
1.Highly132098.88%
2.Neutral141.05%
3.Not At All10.07%
Total1335100%
Mean :  1.012 Confidence Interval @ 95% :   [1.006 - 1.018] Standard Deviation :   0.116 Standard Error :  0.003