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Survey Report : FSU Computer Support Satisfaction Survey - 2012
  Viewed  
601
  Started  
519
  Completed  
481
  Completion Rate  
92.68%
Drop Outs (After Starting)
  38
Average Time to Complete Survey
4 mins

Overall Matrix Scorecard : The following questions are related to communication and service based on experiences with IT support.
Question Count Score
Strongly DisagreeSomewhat DisagreeSomewhat AgreeStrongly Agree
1.The process for requesting IT support is efficient.521 3.389
2.IT support has responded to requests in a timely manner.521 3.262
3.I am comfortable with student employees assisting with support requests.521 3.258
4.IT support does a sufficient job communicating various technology issues.521 3.222
5.I am satisfied with the Technology Assistance Center (i.e. help desk).521 3.322
6.I am satisfied with desktop support.521 3.289
7.Overall, I am satisfied with the IT support that I receive.521 3.298
Average3.292

 
The process for requesting IT support is efficient.
Answer CountPercent
20%40%60%80%100%
1.Strongly Disagree254.80%
2.Somewhat Disagree275.18%
3.Somewhat Agree18735.89%
4.Strongly Agree27853.36%
5.N/A40.77%
Total521100%
Mean :  3.389 Confidence Interval @ 95% :   [3.320 - 3.457] Standard Deviation :   0.796 Standard Error :  0.035

 
IT support has responded to requests in a timely manner.
Answer CountPercent
20%40%60%80%100%
1.Strongly Disagree448.45%
2.Somewhat Disagree509.60%
3.Somewhat Agree14828.41%
4.Strongly Agree27352.40%
5.N/A61.15%
Total521100%
Mean :  3.262 Confidence Interval @ 95% :   [3.180 - 3.344] Standard Deviation :   0.950 Standard Error :  0.042

 
I am comfortable with student employees assisting with support requests.
Answer CountPercent
20%40%60%80%100%
1.Strongly Disagree285.37%
2.Somewhat Disagree5510.56%
3.Somewhat Agree18535.51%
4.Strongly Agree24346.64%
5.N/A101.92%
Total521100%
Mean :  3.258 Confidence Interval @ 95% :   [3.184 - 3.333] Standard Deviation :   0.859 Standard Error :  0.038

 
IT support does a sufficient job communicating various technology issues.
Answer CountPercent
20%40%60%80%100%
1.Strongly Disagree356.72%
2.Somewhat Disagree6412.28%
3.Somewhat Agree16932.44%
4.Strongly Agree24947.79%
5.N/A40.77%
Total521100%
Mean :  3.222 Confidence Interval @ 95% :   [3.144 - 3.301] Standard Deviation :   0.910 Standard Error :  0.040

 
I am satisfied with the Technology Assistance Center (i.e. help desk).
Answer CountPercent
20%40%60%80%100%
1.Strongly Disagree366.91%
2.Somewhat Disagree377.10%
3.Somewhat Agree16331.29%
4.Strongly Agree27352.40%
5.N/A122.30%
Total521100%
Mean :  3.322 Confidence Interval @ 95% :   [3.245 - 3.399] Standard Deviation :   0.889 Standard Error :  0.039

 
I am satisfied with desktop support.
Answer CountPercent
20%40%60%80%100%
1.Strongly Disagree356.72%
2.Somewhat Disagree366.91%
3.Somewhat Agree14527.83%
4.Strongly Agree23745.49%
5.N/A6813.05%
Total521100%
Mean :  3.289 Confidence Interval @ 95% :   [3.205 - 3.373] Standard Deviation :   0.911 Standard Error :  0.043

 
Overall, I am satisfied with the IT support that I receive.
Answer CountPercent
20%40%60%80%100%
1.Strongly Disagree377.10%
2.Somewhat Disagree428.06%
3.Somewhat Agree17032.63%
4.Strongly Agree27152.02%
5.N/A10.19%
Total521100%
Mean :  3.298 Confidence Interval @ 95% :   [3.221 - 3.375] Standard Deviation :   0.894 Standard Error :  0.039

 
Comparing my IT services with previous years, my service has:
Answer CountPercent
20%40%60%80%100%
1.Improved11622.48%
2.Stayed the Same - I am still satisfied26350.97%
3.Stayed the Same - I am still dissatisfied112.13%
4.Diminished7414.34%
5.N/A5210.08%
Total516100%
Mean :  2.386 Confidence Interval @ 95% :   [2.277 - 2.494] Standard Deviation :   1.257 Standard Error :  0.055

 
Are you aware that you can contact the Technology Assistance Center 24/7 (excluding holidays)?
Answer CountPercent
20%40%60%80%100%
1.Yes36871.32%
2.No14828.68%
Total516100%
Mean :  1.287 Confidence Interval @ 95% :   [1.248 - 1.326] Standard Deviation :   0.453 Standard Error :  0.020

 
What is your primary role at the University?
Answer CountPercent
20%40%60%80%100%
1.Executive & Divisional Leadership (Associate/Assistant VP, Dean, VP, Provost, President)81.59%
2.Managerial Leadership (Director, Department Head, etc)469.16%
3.Faculty19538.84%
4.Staff23747.21%
5.Other – Student Employee, Affiliate (Volunteer), Emeriti163.19%
Total502100%
Mean :  3.412 Confidence Interval @ 95% :   [3.345 - 3.479] Standard Deviation :   0.766 Standard Error :  0.034

 
Please select your division.
Answer CountPercent
20%40%60%80%100%
1.Academic Affairs (includes CPTS/EIO)28656.97%
2.Administration & Finance9418.73%
3.Advancement & Marketing173.39%
4.Executive51.00%
5.Governmental Relations & General Counsel30.60%
6.Kendall College of Art and Design367.17%
7.Student Affairs6112.15%
Total502100%
Mean :  2.396 Confidence Interval @ 95% :   [2.206 - 2.587] Standard Deviation :   2.176 Standard Error :  0.097

 
Please select your college.
Answer CountPercent
20%40%60%80%100%
1.Allied Health Sciences3813.48%
2.Arts & Sciences5619.86%
3.Business3110.99%
4.Education & Human Services248.51%
5.Library124.26%
6.Optometry124.26%
7.Pharmacy155.32%
8.CPTS/EIO3211.35%
9.Technology3412.06%
10.University College155.32%
11.Office of Academic Affairs134.61%
Total282100%
Mean :  5.074 Confidence Interval @ 95% :   [4.693 - 5.456] Standard Deviation :   3.270 Standard Error :  0.195

 
Please select the Administration & Finance area that you or your department reports to:
Answer CountPercent
20%40%60%80%100%
1.Athletics33.45%
2.Auxiliary Enterprises1921.84%
3.Finance1618.39%
4.Human Resources89.20%
5.Information Technology Services2225.29%
6.Physical Plant1011.49%
7.Public Safety44.60%
8.VP A&F Office55.75%
Total87100%
Mean :  4.126 Confidence Interval @ 95% :   [3.737 - 4.516] Standard Deviation :   1.854 Standard Error :  0.199

 
Please select the Student Affairs area that best represents your department.
Answer CountPercent
20%40%60%80%100%
1.Enrollment Services Area2544.64%
2.Student Activities Area2442.86%
3.VP Student Affairs Office712.50%
Total56100%
Mean :  1.679 Confidence Interval @ 95% :   [1.498 - 1.859] Standard Deviation :   0.690 Standard Error :  0.092