When navigating to the CashNetUSA site, did you notice the website was redesigned?
Before logging into your account, were you informed that a new website redesign was coming soon? (either through email or by looking on our previous website)
Which of the following actions were you performing when you saw the redesigned CashNetUSA site:
Applying for new loan
Checking loan status
Changing account information
When you were performing the action above, was it:
Easier than the previous website
Same as the previous website
More difficult than the previous website
If you chose "more difficult than the previous website" as your answer for the above question, please explain:
Compared to the old website do you think this site looks:
On a scale of 1-5 with 5 being the easiest, how would you rate the ease of navigating the website and getting to the information you want?
How would you rate our site compared to other payday loan sites you have used or visited?
How would you rate our site compared to other FINANCIAL INSTITUTIONS' websites you have used?
If you could change anything on the website what would it be and why?
if you have any questions regarding this survey.