100%
 
Please rate the following on satisfaction of services:
Poor Less Than Satisfactory Satisfactory Better Than Satisfactory Excellent
Television Resolution
Internet Speed (www.speedtest.net)
Video Programming (Video-OnDemand, Pay Per View)
Telephone
Customer Service
Billing
 
Please rate your satisfaction with the reliability of Summit's service:
Poor Less Than Satisfactory Satisfactory Better Than Satisfactory Excellent
Television
Internet
Telephone
 
 
Date of Installation:
 
 
After your installation, did you have any technical issues with the following? (Please select all that apply.)
 
Television Quality
 
Internet Speed
 
Video Programming (Video On-Demand, Pay Per View)
 
Phone Service
 
Other
    

 
 
How did Summit correct the problem? (Select all that apply.)
 
By Phone (Customer Service)
 
By Appointment (In-Person)
 
As of this date, Summit has not corrected the problem.

 
Please rate the level of satisfaction with Summit Broadband correcting your problem?
Poor Less Than Satisfactory Satisfactory Better Than Satisfactory Excellent
 
 
How would you rate your installation experience?
Poor Less Than Satisfactory Satisfactory Better Than Satisfactory Excellent
 
 
How would you rate your current level of satisfaction with Summit?
Poor Less Than Satisfactory Satisfactory Better Than Satisfactory Excellent
 
 
 
Additional Comments/Suggestions:
   
 
 
Would you like someone to follow up on any items or issues with you?
 
Yes
 
No
 
If so, please provide the following contact information.
First Name : 
Last Name : 
Phone : 
Email Address :