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I am contacting managers to talk about a topic discussed recently in the Harvard Business Review called "knowledge management." Quoting from the HBR article, "knowledge management" is "a formal process of figuring out what information a company has that could benefit others in the company then devising ways of making it easily available."
Sometimes companies are involved in "knowledge management" but call it by some other name. This is a survey to provide deeper insight about the current state of knowledge management in the hotel industry. It is a very simple survey which should take about 3 minutes. the answers do not have to be perfect, just top-off-the head responses.Confidentiality is guaranteed
 
 
 
Does your organization practice knowledge management?
 
Yes
 
No
 
I don't know
 
 
 
If you answered "yes" to the above, can you name the portal (intranet) tool your company is using?
 
Yes
 
No
 
I don't know
 
 
 
Besides the portal, can you name any other Knowledge management initiatives / practices done in your company?
 
1.
 
2.
 
3.
 
 
 
When you contact a head office/sister concern do you feel A) welcome to ask questions/share knowledge or B) do you get a cold response?
 
A.
 
B.
 
 
 
Is knowledge (Best practice/ Know how/Innovation) freely shared?Do you know where to find knowledge?
 
Yes
 
No
 
Comments:
 
 
 
Do you know if/how much budget and resources your company allocates to KM?
 
Yes
 
No
 
Comments:
 
 
 
Is there a dedicated designation/department e.g.Chief Knowledge Management officer/Director of Knowledge Management(CKO/DKM) in your company?
 
 
 
Does your company measure knowledge management?If yes, in what way?
   
 
 
 
Have you previously worked for another company who practiced knowledge management?If yes, can you describe how it compares?