Questions marked with a * are required
 
 
Northern Beaches Council is building a new website and we'd like to know your views.
Your responses will help guide us in prioritising the most relevant features and functionality. 
This survey closes on 19th February 2017
 
 
 
1. Which Council website were you visiting before doing this survey?
 
northernbeaches.nsw.gov.au
 
manly.nsw.gov.au
 
pittwater.nsw.gov.au
 
warringah.nsw.gov.au
 
 
 
2. Why did you visit that website today? *
 
Pay my rates
 
Check on a development application or other planning issue
 
Request a service
 
Find out about an event
 
Report an issue
 
Visit the library website
 
Find out about the status of a recreation area or sporting field
 
Comment on a community project
 
Make a booking (i.e community centre)
 
Other
    
 
 
 
3. Did you accomplish what you came to do?
 
Yes
 
No
 
Not Yet
 
 
If you answered No or Not Yet, what suggestions would make the website work better for your purpose?
   
 
 
 
4. How often do you visit a Northern Beaches Council website?
 
Daily
 
Weekly
 
Fortnightly
 
Monthly
 
Two or three times a year
 
Rarely
 
First Visit
 
 
 
5. What features do you think are essential for the new Council website (Select your top five)? *
 
Sportsground status updates
 
Development application query or progress
 
Bin collection days
 
Information and comment on Council plans/projects
 
Community events
 
Apply for a parking sticker
 
Make a booking
 
Information on emergencies and extreme weather events
 
Pay a bill/make a payment
 
Beach conditions
 
Walks, trails and recreation areas
 
Environmental information
 
Request a service e.g. bin collection
 
Information on road and traffic conditions
 
Other
    

 
 
 
6. What are the ways that you usually interact with Council? (Tick all that apply.)
 
Website
 
Social media
 
Face to face
 
Email
 
Letter
 
Phone
 
Other
    

 
 
 
7. What is your prefered method of contact with Council?
 
 
 
8. Any other suggestions on how we can improve our websites or your customer experience?
   
 
 
 
Age Group
 
 
If English is not your first language please specify below:
   
 
 
If you have a disability or impairment please specify below:
   
 
 
What is your postcode?
   
 
 
Please provide your email address if you would like to receive updates on this project?