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  1. Surveys
  2. 2014
  3. June
  4. A
  5. A & D Experience Survey
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* Hello! Please tell us who is filling out this survey.
   
 
Please evaluate the following statements about the sales process.
Exceeded Expectation Met Expectation Below Expected Failed to Meet Expectation N/A
The process was defined and collaborative.
You received assistance with product specifications and applications.
The presentation to the client met your expectations.
Your firm was adequately represented in the presentation to the client.
 
Evaluate the following statements about project and order management.
Exceeded Expectation Met Expectation Below Expected Failed to Meet Expectation N/A
You were provided with weekly updates.
You were provided with logistics and schedules.
You were provided with installation progress updates.
You were provided with confirmation of orders.
You were provided with confirmation of acknowledgements.
You were provided with confirmation of schedule changes.
We provided you with the services needed.
There was support provided throughout the process.
 
Evaluate the following statements about communication.
Exceeded Expectation Met Expectation Below Expected Failed to Meet Expectation N/A
The verbal and written project communication was satisfactory.
The process was clearly identified.
The project management process was clear.
You were provided with a project close book.
A punch-list was generated and completed.
 
 
What solidified your decision to give Benhar Office Interiors your business?
   
 
 
 
Overall, did we meet or exceed your expectations? Please explain:
   
 
 
 
If you were going to mention (unsolicited) Benhar Office Interiors, what would say about us?
   
Thank you so much for taking a few moments to provide us with feedback. We appreciate your time and business.
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