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1. To what extent do you think that the delivery is an important factor that affects you selecting the stores when you are shopping online?
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2. What do you think about the options of delivery when you are shopping on the two websites? Are the options various that meet your requirements?
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3. Are the items that you want to select always in stock when you are shopping on the two websites?
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4. How do you think about the ability of tracking your orders when you are shopping on the two websites?
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5. To what extent do you think about the on-time delivery of the two websites respectively?
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6. Is the order always in good condition when you receive it?
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7. How do you think about the speed of resolving the delivery error?
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