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Surveys
2014
February
A
AAG Customer Satisfaction Survey (R)
AAG Customer Satisfaction Survey (R)
0%
Exit Survey
Were you aware of AAG before inquiring about a reverse mortgage?
No
Yes
I don't remember
How did you hear about Reverse Mortgages?
Television commercial
Mailed advertisement
Family/Friend recommended
Internet
Other
Prior to contacting AAG, what was your overall opinion of our company?
Positive opinion
Neutral opinion
Negative opinion
Prior to contacting AAG, what was your overall opinion of reverse mortgages?
Never heard of before
Positive opinion
Neutral opinion
Negative opinion
Was your decision to use AAG influenced by our spokesperson, Senator Fred Thompson?
Yes, positively influenced
Yes, negatively influenced
No, I was not influenced
How many other reverse mortgage companies did you correspond with before contacting AAG?
0
1-2
3-4
5 or more
What is the primary use of your Reverse Mortgage? You can check 1 or ALL the boxes.
Pay off existing mortgage
Pay credit card bills
Pay off medical bills
Pay for home improvement
Provide financial security
Improve retirement lifestyle
Other
How would you rate the initial call back from your reverse mortgage professional?
Timely
Not timely
How would you rate your reverse mortgage professional’s willingness to answer your questions during the application process?
Very responsive
Somewhat responsive
Slow/difficult to get a response
Impossible to get a response
How would you rate your reverse mortgage professional’s willingness to answer your questions after your loan was closed?
Very responsive
Somewhat responsive
Slow/difficult to get a response
Impossible to get a response
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