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Surveys
2010
November
A
Account Management Survey(Broker/Fall 2010) - COP
Account Management Survey(Broker/Fall 2010) - COP
Hello:
This survey is intended to better understand your needs as a client and how we can work better to meet those needs. Your feedback will remain strictly confidential. Only feedback received through the survey will be recorded. Thank you again for your time. Your honest feedback is appreciated.
Please note, you have the option to save and continue at a later time if necessary. You can get started with the evaluation by clicking the continue button below.
We appreciate your business!
Knowledge:
Indicate the extent to which you agree that your Account Manager:
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
Not Applicable
*
understands your plan of benefits
Please provide specific details for your DISAGREE response.
Please provide specific details for your DISAGREE response.
*
understands the business needs of your company
Please provide specific details for your DISAGREE response.
Please provide specific details for your DISAGREE response.
*
understands the service expectations of your company
Please provide specific details for your DISAGREE response.
Please provide specific details for your DISAGREE response.
*
displays knowledge regarding SRC - Aetna products and services
Please provide specific details for your DISAGREE response.
Please provide specific details for your DISAGREE response.
*
clearly explains report results
Please provide specific details for your DISAGREE response.
Please provide specific details for your DISAGREE response.
Professionalism:
Indicate the extent to which you agree that your Account Manager:
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
Not Applicable
*
actively listens to and acknowledges your issues and concerns
Please provide specific details for your DISAGREE response.
Please provide specific details for your DISAGREE response.
*
provides appropriate verbal communication
Please provide specific details for your DISAGREE response.
Please provide specific details for your DISAGREE response.
*
provides appropriate written communication
Please provide specific details for your DISAGREE response.
Please provide specific details for your DISAGREE response.
*
works with you to develop a positive working relationship
Please provide specific details for your DISAGREE response.
Please provide specific details for your DISAGREE response.
Proactive Management:
Indicate the extent to which you agree that your Account Manager:
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
Not Applicable
*
monitors your account on an on-going basis
Please provide specific details for your DISAGREE response.
Please provide specific details for your DISAGREE response.
*
communicates potential problematic issues
Please provide specific details for your DISAGREE response.
Please provide specific details for your DISAGREE response.
*
provides viable alternatives to meet your business needs
Please provide specific details for your DISAGREE response.
Please provide specific details for your DISAGREE response.
*
manages system conversions and changes in plan design in an organized manner
Please provide specific details for your DISAGREE response.
Please provide specific details for your DISAGREE response.
*
sets realistic expectations regarding turn-around time
Please provide specific details for your DISAGREE response.
Please provide specific details for your DISAGREE response.
*
sets realistic expectations regarding cost
Please provide specific details for your DISAGREE response.
Please provide specific details for your DISAGREE response.
Accessibility:
Indicate the extent to which you agree that your Account Manager:
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
Not Applicable
*
is available to you
Please provide specific details for your DISAGREE response.
Please provide specific details for your DISAGREE response.
*
allocates appropriate time when meeting with you
Please provide specific details for your DISAGREE response.
Please provide specific details for your DISAGREE response.
*
demonstrates flexibility with regard to schedule changes
Please provide specific details for your DISAGREE response.
Please provide specific details for your DISAGREE response.
*
provides/communicates alternate contacts in the event of their absence
Please provide specific details for your DISAGREE response.
Please provide specific details for your DISAGREE response.
*
advises you of schedule limitations
Please provide specific details for your DISAGREE response.
Please provide specific details for your DISAGREE response.
Responsiveness:
Indicate the extent to which you agree that your Account Manager:
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
Not Applicable
*
responds to your inquiries in a timely manner
Please provide specific details for your DISAGREE response.
Please provide specific details for your DISAGREE response.
*
provides thorough responses to your inquiries
Please provide specific details for your DISAGREE response.
Please provide specific details for your DISAGREE response.
*
follows through regarding outstanding issues/items
Please provide specific details for your DISAGREE response.
Please provide specific details for your DISAGREE response.
*
solicits the assistance of SRC - Aetna product experts when needed
Please provide specific details for your DISAGREE response.
Please provide specific details for your DISAGREE response.
*
In order for us to keep our records updated, please indicate the current number of eligible employees.
Please provide any other comments or suggestions.
Please contact
[email protected]
if you have any questions regarding this survey.
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