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  1. Surveys
  2. 2008
  3. September
  4. A
  5. Account Mgmt. Evaluation (Broker)
 
 
Hello:
This survey is intended to better understand your needs as a client and how we can work better to meet those needs. Any negative feedback will require additional comments. Your feedback will remain strictly confidential.

Thank you again for your time. Your honest feedback is appreciated. You can get started with the evaluation by clicking the Continue button below.
 
 
Knowledge: Indicate the extent to which you agree that your Account Manager:
Strongly Agree Agree Neutral Disagree Strongly Disagree
* understands your plan of benefits
* understands the business needs of your company
* understands the service expectations of your company
* displays knowledge regarding SRC - Aetna products and services
* clearly explains report results
 
 
Professionalism: Indicate the extent to which you agree that your Account Manager:
Strongly Agree Agree Neutral Disagree Strongly Disagree
* actively listens to and acknowledges your issues and concerns
* provides appropriate verbal communication
* provides appropriate written communication
* works with you to develop a positive working relationship
 
 
Proactive Management: Indicate the extent to which you agree that your Account Manager:
Strongly Agree Agree Neutral Disagree Strongly Disagree
* monitors your account on an on-going basis
* communicates potential problematic issues
* provides viable alternatives to meet your business needs
* manages system conversions and changes in plan design in an organized manner
* sets realistic expectations regarding turn-around time
* sets realistic expectations regarding cost
 
 
Accessibility: Indicate the extent to which you agree that your Account Manager:
Strongly Agree Agree Neutral Disagree Strongly Disagree
* is available to you
* allocates appropriate time when meeting with you
* demonstrates flexibility with regard to schedule changes
* provides/communicates alternate contacts in the event of their absence
* advises you of schedule limitations
 
 
Responsiveness: Indicate the extent to which you agree that your Account Manager:
Strongly Agree Agree Neutral Disagree Strongly Disagree
* responds to your inquiries in a timely manner
* provides thorough responses to your inquiries
* follows-through regarding outstanding issues/items
* solicits the assistance of SRC - Aetna product experts when needed
 
 
 
Please provide any other comments or suggestions:
   
 
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