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  1. Surveys
  2. 2008
  3. September
  4. A
  5. Account Mgmt. Evaluation (Plan Sponsor)
 
 
Hello:
This survey is intended to better understand your needs as a client and how we can work better to meet those needs. Any negative feedback will require additional comments. Your feedback will remain strictly confidential. Only feedback received through the survey will be recorded.

Thank you again for your time. Your honest feedback is appreciated. You can get started with the evaluation by clicking the Continue button below.
 
 
Knowledge: Indicate the extent to which you agree that your Account Manager:
Strongly Agree Agree Neutral Disagree Strongly Disagree N/A
understands your plan of benefits
understands the business needs of your company
understands the service expectations of your company
displays knowledge regarding SRC - Aetna products and services
clearly explains report results
 
 
Professionalism: Indicate the extent to which you agree that your Account Manager:
Strongly Agree Agree Neutral Disagree Strongly Disagree N/A
actively listens to and acknowledges your issues and concerns
provides appropriate verbal communication
provides appropriate written communication
works with you to develop a positive working relationship
 
 
Proactive Management: Indicate the extent to which you agree that your Account Manager:
Strongly Agree Agree Neutral Disagree Strongly Disagree N/A
monitors your account on an on-going basis
communicates potential problematic issues
provides viable alternatives to meet your business needs
manages system conversions and changes in plan design in an organized manner
sets realistic expectations regarding turn-around time
sets realistic expectations regarding cost
 
 
Accessibility: Indicate the extent to which you agree that your Account Manager:
Strongly Agree Agree Neutral Disagree Strongly Disagree N/A
is available to you
allocates appropriate time when meeting with you
demonstrates flexibility with regard to schedule changes
provides/communicates alternate contacts in the event of their absence
advises you of schedule limitations
 
 
Responsiveness: Indicate the extent to which you agree that your Account Manager:
Strongly Agree Agree Neutral Disagree Strongly Disagree N/A
responds to your inquiries in a timely manner
provides thorough responses to your inquiries
follows-through regarding outstanding issues/items
solicits the assistance of SRC - Aetna product experts when needed
 
 
 
In order for us to keep our records updated, please indicate the number of eligible employees.
   
 
 
 
Please provide any other comments or suggestions:
   
 
Please contact [email protected] if you have any questions regarding this survey.
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