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  1. Surveys
  2. 2016
  3. June
  4. A
  5. AC/OS Satisfaction
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Exit Survey
 
 
Hello: You are invited to participate in our survey AC/Onboarding Satisfaction. The purpose of this survey is to gather data on the quality of work & support provided by the Account Coordinator and Onboarding teams. This survey should not take more than a few minutes, and is very important for us to gather constructive feedback for the AC & OB teams, as well as report on performance, quarter over quarter. If you feel uncomfortable answering any questions, you can withdraw from the survey at any point. It is very important for us to learn your opinions. Your survey responses will be strictly confidential. If you have questions at any time about the survey or the procedures, you may contact Katie Clark by email at [email protected]. Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.
 
 
 
* Who is your aligned Account Coordinator/Onboarding Specialist?
 
 
Please rate the quality of work of your aligned AC/OS (1-10)
Extremely dissatisfiedExtremely satisfied
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Please rate your aligned AC/OS's ability to meet or exceed agreed upon SLA's (1-10)
Never meets SLA'sAlways meets or exceeds SLA's
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Please rate your aligned AC/OS's ability to communicate expectations, timelines, set-backs, and follow-ups (1-10)
PoorExcellent
* Expectations
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* Timelines
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* Set-backs
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* Follow-ups
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Please rate your aligned AC/OS's understanding of your customer's needs and ability to prioritize business crittical tasks/requests to meet those needs (1-10)
Very poor prioritization Excellent prioritization
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* Please estimiate the amount of time you are saved per week by the support of your aligned AC/OS
 
 
 
* Please describe at least ONE function, skill or action that your aligned AC/OS has done well over the last quarter.
   
 
 
 
* Please describe at least ONE area of opportunity that your AC/OS should focus on over the next quarter.