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Dear Sir/Madam,
I am a Doctoral student researching Internet Banking in South Africa. I would like to thank you for participating in this study. The purpose of this study is to determine the factors that affect adoption of technology and in particular the adoption of Internet based technologies, more specifically Internet Banking in South Africa.
Please answer the questionnaire by clicking on Continue which will take no more than 10 minutes of your time.
Please note that all information submitted as part of your response to this study will be treated in the strictest of confidence and will not be distributed to any person/s or organisations. This information will be used strictly for academic research purposes.
Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.
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1. Please indicate your race group (for research purposes)
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| 2. Please indicate your gender |
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| 3. Please indicate your age group |
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| 4. Please indicate the highest level of education received |
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| 5. Please indicate what your monthly household income is |
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| 6. Please indicate where you access the Internet |
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| 7. What is your primary use of the Internet
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| 8. Which financial institution do you bank with |
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| 9. Does your bank offer Internet banking services |
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If Yes, please answer the questions 11 to 30.
If No, proceed to question 31
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| 10. Do you use Internet Banking |
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| 11. Learning to operate Internet Banking is easy for me |
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| 12. I find Internet Banking to be flexible to interact with |
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| 13. I find it easy to get Internet Banking to do what I want to do |
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| 14. It is easy for me to become skillful at using Internet Banking |
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| 15. I find Internet Banking easy to use |
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| 16. My interaction with Internet Banking is clear and understandable |
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| 17. Using Internet Banking would improve my personal finance management |
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| 18. Using Internet Banking would enable me to complete banking tasks more quickly |
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| 19. I would find Internet Banking useful in my personal life |
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| 20. Using Internet Banking would increase my free time |
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| 21. Using Internet Banking would enhance my quality family time |
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| 22. Using Internet Banking would make it easier to pay my bills |
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| 23. How many times do you use Internet Banking during a week |
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| 24. How often do you believe you use Internet Banking each week |
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| 25. I intend to use Internet Banking as it is important for me |
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| 26. I intend to use Internet Banking frequently for banking tasks |
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| 27. I intend to use Internet Banking in doing my personal banking |
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| 28. I intend to use Internet Banking to manage my personal finances |
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| 29. I will use Internet Banking if I am rewarded for it |
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| 30.What do you think banks should do to get others banking online | | |
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If you answered No to Question 10 please answer the following questions.
Ranking: 1 = Least Important and 6 = Most Important
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| 31. Please rank the reason/s for not using the Internet banking services as provided by your bank |
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| Unaware of service or benefits |
| | | Not easy to use |
| | | Internet banking is not secure |
| | | The services offered are expensive |
| | | I prefer my current modes of banking e.g. telephone/branch banking) |
| | | I do not have access to a computer or the Internet |
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| 32. If you are not using the Internet banking services, would you use these services if provided by your bank |
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| 33. If you were to start using the service provided by your bank, please rank your expectations |
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| Awareness of service and benefits |
| | | Easy to use |
| | | Secure Internet banking |
| | | The services offered are reasonably priced |
| | | I am satisfied with the service from my current modes of banking (e.g. telephone/branch banking) |
| | | Access to a computers and the Internet |
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| 34. If your bank does not provide Internet banking, please rank the reason/s for not using the services if provided by your bank |
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| No benefits |
| | | Not easy to use |
| | | Internet banking is not secure |
| | | The services offered are expensive |
| | | I prefer my current modes of banking (e.g. telephone/branch banking) |
| | | I do not have access to a computer or the Internet |
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| 35. How do you think banks should do to get customers banking online | | |
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