1. Surveys
  2. 2009
  3. June
  4. A
  5. Agent Satisfaction

Agent Satisfaction

0%
 
 
Do you feel that the weekly IT Helpdesk conference calls are beneficial to the team? (Please rate on scale of 1 to 5 with 1 being no value and 5 very valuable)
 
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Does your direct manager communicate enough with you about the IT Helpdesk and the company?(Please rate on scale of 1 to 5 with 1 being no communication and 5 enough communication)
 
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Does your direct manager discuss your career path with you outside of your yearly review?
 
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Do you feel you are given the opportunity for additional training through out the year? (if the resources are available)-(Please rate on scale of 1 to 5 with 1 being no opportunities and 5 enough opportunities)
 
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How satisfied are you with your current job duties within the IT Helpdesk? (1 being the least satisfied and 5 being very satisfied)
 
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How satisfied are you with your current manager?(1 being the least satisfied and 5 being very satisfied)
 
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Any suggestions for what your direct manager can do better to lead the team?
   
 
 
 
Please list any new equipment or software you feel would be benefical to team and help increase productivity.
   
 
 
 
Please rank (1-5) the following in order of easiet teams to communicate with on a daily basis.
OLBD (cort.com team)
CMC
Project Managers
Operations
Development
 
 
 
Anything else you woulod like to add to the survey
   
 
Please contact [email protected] if you have any questions regarding this survey.