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  1. Surveys
  2. 2009
  3. August
  4. A
  5. Air conditioning Contractors Aug 09
0%
Exit Survey »
 
 
Which brands/ make of air conditioners do you sell? (Tick answer)
 
LG
 
Carrier
 
Gree
 
Samsung
 
Reco-Aircool
 
Panasonic
 
Nashua
 
Mitsibushi
 
Daikin
 
Sansui
 
Defy
 
Electrolux
 
Sanyo
 
Hitatchi
 
Telefunken
 
Airwell
 
Dunham-Bush
 
Bauer
 
Westair
 
Galantz
 
Hi-Super
 
Platonic
 
GMC/Kelon
 
Russel Hobbs
 
York
 
Haier
 
Trane
 
Macscool
 
Mcquay(airco)
 
Chigo
 
TCL
 
RSC
 
air-nevo
 
Eco-air
 
Infinity
 
General
 
Airco
 
Other

 
 
 
Which are your top 3 choices?
 
LG
 
Carrier
 
Gree
 
Samsung
 
Reco-Aircool
 
Panasonic
 
Nashua
 
Mitsibushi
 
Daikin
 
Sansui
 
Defy
 
Electrolux
 
Sanyo
 
Hitatchi
 
Telefunken
 
Airwell
 
Dunham-Bush
 
Bauer
 
Westair
 
Galantz
 
Hi-Super
 
Platonic
 
GMC/Kelon
 
Russel Hobbs
 
York
 
Haier
 
Trane
 
Macscool
 
Mcquay(airco)
 
Chigo
 
TCL
 
RSC
 
air-nevo
 
Eco-air
 
Infinity
 
General
 
Airco
 
Other
 

 
 
 
Please state the brand/product that is your first choice:
   
Please state the brand/product that is your second choice:
   
Please state the brand/product that is your third choice:
   
 
 
Rating your first three choices how do you rate their product range?
Poor Below Average Average Good Excellent
First Choice
Second Choice
Third Choice
 
 
How important is the product range to you?
1 Not important 2 3 4 5 Important 6 7 8 9 10 Critical to my business
Split type
Ceiling Cassette
Window unit
DC Inverter
Unit complete with/running on 410a refrigerant
 
 
How do you rate your preferred/first choice supplier on after sales service levels?
Poor Below Average Average Good Excellent
First Choice
Second Choice
Third Choice
 
 
How important is customer / after sales service levels to you?
1 Not important 2 3 4 5 Important 6 7 8 9 10 Critical to my business
Importance of after sales service:
 
 
What is the return/warranty policy of your 1st choice preferred supplier?
Yes No NA
My 1st choice brand/supplier provides a 7 day no charge return policy
My 1st choice brand/supplier provides a 21 day return policy at no cost
My 1st choice brand/supplier provides a return policy of 10% of price if returned after 7 days
My 1st choice brand/supplier provides a discount on new units if faulty units are returned within 30 days as faulty
My 1st choice brand/supplier provides a 5 year warranty on the compressors
My 1st choice brand/supplier provides a 1 year warranty on the unit
My 1st choice brand/supplier provides no gaurantee or warranty on units but provides spare parts at no charge for the first 30 days on any unit installed
 
 
 
How do you decide which brand or supplier to recommend?
 
Personal preference
 
Customer preference
 
A monthly/ annual Incentive to sell a specific brand
 
After sales service
 
Good relationship with the supplier
 
It's the only product I am supplying
 
The product I make the most profit on
 
 
 
I would be willing to add another supplier/ quote an additional option to my customer if:
 
A supplier approaches me with a well priced, quality, established alternative
 
A supplier approaches me with a quality, established alternative,offering a monthly incentive
 
A supplier provides the end user/ customer and I complete the basic installation and invoice the customer for between R1000-R1400
 
A supplier provides the end user/ customer and I complete the basic installation and invoice the customer for between R1400-R1800
 
The suppplier appoints me as an approved contractor/ dealer
 
The suppplier appoints me as an approved contractor/ dealer with only a few other contractors in a specific area
 
Other
 

 
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