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  1. Surveys
  2. 2013
  3. December
  4. A
  5. Air India Survey
0%
Exit Survey
 
 
Not Applicable
0 		Very Poor
1

2

3

4

5

6
Excellent
7
Ground Services
A. Security procedures
B. Efficiency of check-in procedures
C. Helpfulness/Courtesy of airilne check-in personnel
D. On-time performance
E. Promptness of baggage delivery
OVERALL GROUND SERVICES
Seating
F. Amount of personal space when seated
G. Arm and shoulder room
H. Legroom
OVERALL SEATING COMFORT
Not Applicable
0 		Very Poor
1

2

3

4

5

6
Excellent
7
Cabin Environment
I. Space for carry-on baggage
J. Aircraft quietness during take-off
K. Aircraft quetness during flight
L. Air quality
M. Cleanliness of lavatories
N. Availability of lavatories
O. Cleanliness of cabin
P. Cabin appearance (attractiveness, lighting)
Q. Smoothness of flight
OVERALL EVALUATION OF AIRCRAFT
Not Applicable
0 		Very Poor
1

2

3

4

5

6
Excellent
7
On-board Services
R. Responsiveness of flight attendants
S. Courtesy/Friendliness of flight attendants
T. Availability of beverages during flight
U. Food quality
V. Audio/Video equipment
W. Variety/Availability of reading materials
OVERALL RATING OF ON-BOARD SERVICES
Have flown in last year
Most modern fleet
Is deteriorating
Is improving
Reliable/Dependable
Customer oriented
 
 
 
In which cabin in the aircraft are (were) you seated?
 
First Class
 
Business
 
Coach/Economy
 
 
 
Please check which applies to this trip...
 
Flying on a frequent flyer mileage award ticket
 
Upgraded (complimentary or using a mileage award)
 
Neither of the above
 
 
 
About how full was your cabin of the airplane?
 
Less than 1/2 full
 
1/2 to 3/4 full
 
More than 3/4 full
 
100% full
 
 
 
What was the primary purpose of this flight?
 
Business
 
Vacation/Holiday/Leisure
 
Visit friends and relatives
 
Other
 
 
 
Who made the decision regarding the airplane fown on this trip?
 
I primarily chose the airline
 
Travel agent/Co. travel department chose the airline
 
Friend or companion chose the airline
 
Airline was included in my tour package
 
 
 
How close to the scheduled departure time did your plane leave the gate?
 
0-15 minutes
 
16-30 minutes
 
31-59 minutes
 
1-2 hours
 
More than 2 hours
 
 
 
Including this trip how many air trips for business and pleasure/personal rasons have you made in the past 12 months (COUNT EACH ROUND TRIP AS ONE TRIP)
Business
   
 
 
 
For classification purposes are you...
 
Male
 
Female
 
 
 
Approximate age:
   
 
 
 
Occupation
 
Executive/Managerial
 
Professional
 
Teacher/Professor
 
Salesperson/Buyer
 
Secretary/Clerk
 
Government/Military
 
Self employed
 
Travel industry
 
Homemaker
 
Student
 
Retired
 
Other
 
 
 
City and state of residence:
   
 
 
 
THANK YOU FOR YOUR COOPERATION.
 
 
 
Not Applicable
0 		Very Poor
1

2

3

4

5

6
Excellent
7
Ground Services
A. Security procedures
B. Efficiency of check-in procedures
C. Helpfulness/Courtesy of airilne check-in personnel
D. On-time performance
E. Promptness of baggage delivery
OVERALL GROUND SERVICES
Seating
F. Amount of personal space when seated
G. Arm and shoulder room
H. Legroom
OVERALL SEATING COMFORT
Not Applicable
0 		Very Poor
1

2

3

4

5

6
Excellent
7
Cabin Environment
I. Space for carry-on baggage
J. Aircraft quietness during take-off
K. Aircraft quetness during flight
L. Air quality
M. Cleanliness of lavatories
N. Availability of lavatories
O. Cleanliness of cabin
P. Cabin appearance (attractiveness, lighting)
Q. Smoothness of flight
OVERALL EVALUATION OF AIRCRAFT
Not Applicable
0 		Very Poor
1

2

3

4

5

6
Excellent
7
On-board Services
R. Responsiveness of flight attendants
S. Courtesy/Friendliness of flight attendants
T. Availability of beverages during flight
U. Food quality
V. Audio/Video equipment
W. Variety/Availability of reading materials
OVERALL RATING OF ON-BOARD SERVICES
Have flown in last year
Active frequent flyer member
Most comfortable
American Continental Delta Northwest TWA United/USAir
Best frequent flyer program
Most modern fleet
Is deteriorating
Is improving
Reliable/Dependable
Customer oriented
 
 
 
In which cabin in the aircraft are (were) you seated?
 
First Class
 
Business
 
Coach/Economy
 
 
 
Please check which applies to this trip...
 
Flying on a frequent flyer mileage award ticket
 
Upgraded (complimentary or using a mileage award)
 
Neither of the above
 
 
 
About how full was your cabin of the airplane?
 
Less than 1/2 full
 
1/2 to 3/4 full
 
More than 3/4 full
 
100% full
 
 
 
What was the primary purpose of this flight?
 
Business
 
Vacation/Holiday/Leisure
 
Visit friends and relatives
 
Other
 
 
 
Who made the decision regarding the airplane fown on this trip?
 
I primarily chose the airline
 
Travel agent/Co. travel department chose the airline
 
Friend or companion chose the airline
 
Airline was included in my tour package
 
 
 
How close to the scheduled departure time did your plane leave the gate?
 
0-15 minutes
 
16-30 minutes
 
31-59 minutes
 
1-2 hours
 
More than 2 hours
 
 
 
Including this trip how many air trips for business and pleasure/personal rasons have you made in the past 12 months (COUNT EACH ROUND TRIP AS ONE TRIP)
Business
   
 
 
 
For classification purposes are you...
 
Male
 
Female
 
 
 
Approximate age:
   
 
 
 
Occupation
 
Executive/Managerial
 
Professional
 
Teacher/Professor
 
Salesperson/Buyer
 
Secretary/Clerk
 
Government/Military
 
Self employed
 
Travel industry
 
Homemaker
 
Student
 
Retired
 
Other
 
 
 
City and state of residence:
   
 
 
 
THANK YOU FOR YOUR COOPERATION.