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2011
June
A
Airline Operations Survey
Airline Operations Survey
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In other to deliver an excellent service to customers in the airline industry, we are conducting an Airline Operations Customer Survey in Nigeria.
Your participation in this study is completely voluntary. There are no e
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How often do you fly?
Daily
Less than 3times a week
More than 3 times a week
Once a week
Once a month
What is the most important factor influencing your choice of airline?
Comfort
Cheap fares
Timeliness
Customer Service
Other
Which airlines do you prefer?
Aero Contractors
Air Nigeria
Allied Air
Arik Air
Associated Aviation
Chanchangi Airlines
Bellview
Dana Air
First Nation Airways
IRS Airlines
Kabo Air
Wings Aviation
Other
What do you dislike most about airlines in Nigeria?
Flight Delays
Poor Customer Service
Uncomfortable planes
Other
How do you book your flights
The airport
Ticket Agents
Internet
My office
Other
What will make your flying experience worthwhile
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