ALEX® v7 Wrap-Up_v2_Broker

Hi! Thank you for being awesome and taking the time to answer some questions about ALEX®! We love hearing your feedback, so that we can continue to make ALEX® better each year. Now - on to the fun! (Click Continue)

* Please enter your company name:

Okay, let’s not pull any punches. We’ll start with the biggie. Please tell us how much you agree or disagree with the following statement.

Overall, I am satisfied with ALEX®:

Mind telling us why you are not satisfied with ALEX®?

* Is this your first year using ALEX®?

Yes

No

I am happy with the changes made to ALEX® this year:

We are sorry to hear that, can we ask why you are not happy with the changes to ALEX®?

Next up, we'd love to talk to you a little bit about the sales and contract processes!

The contract process was simple:

Anything about the contract process that you would like to see changed?

I felt my sales rep was professional:

I liked my sales rep:

During the sales process I heard from my sales rep more than I expected:

Okay, on to talking about the implementation of ALEX®

The implementation of ALEX® was simple:

From a timeline perspective, the implementation process of ALEX® was:

Much longer than I expected

A little longer than I expected

What I expected

A little shorter than I expected

Much shorter than I expected

Did you use the Release Review Guide provided?

Yes

No

The Release Review Guide was helpful:

ZenDesk, the software update reporting tool you used to communicate data updates or bugs, was helpful:

The back-end data export was helpful:

I thought my Implementation Expert was helpful:

What would make the implementation process better? Please select all that apply.

More time to review

Schedule flexibility

A faster way to review ALEX®

A faster way to review your plan data

Puppies

Other

Ok - we're getting there! Now let's talk about marketing, and data, fun stuff! (Ok we are nerds here, of course we think this is fun!)

Do your clients have employees that work in the field? (Here we define “in the field” as employees that work remotely, and do not regularly have access to a computer)

Yes

No

Approximately what percentage of your clients' eligible employees work in the field?

How did your clients market ALEX® to these field employees? Please select all that apply:

How about your clients' office employees? How did they market to them? (the employees that come into the office / have access to a computer each day) Please select all that apply:

How did your clients market ALEX® to their employees? Please select all that apply:

Were you aware of the marketing resources available to your clients on ALEX® Central?

Yes

No

Great! Did your clients utilize any of these resources?

Yes

No

Which ALEX® Central resources did your clients use? Please select all that apply:

Ok, can you tell us why they did not utilize the resources?

Did not need them

Did not find them helpful

Did your clients use any other products/services/collateral (not including ALEX®) to educate your employees about their benefits?

Yes

No

Can you tell us what other resources your clients used to educate their employees about their benefits?

Did your clients use an outside agency to create any of their marketing materials for benefits communication?

Yes

No

And about the analytics offering, how often do you use the Analytics Dashboard?

What do you primarily use the analytics dashboard for?

Check Traffic Daily

Use the Data for Meetings

Send reports internally

Other

Do you plan to continue to use the analytics dashboard after open enrollment has ended?

Yes

No

Just a few more questions about the role ALEX® plays in your life, and we will let you get back to that thing you do!

I feel that ALEX®’s sense of humor is perfect for my company:

Having a mobile offering of ALEX® is very important to my company:

Having a Spanish translation offering of ALEX® is very important to my company:

I feel that ALEX® does a great job of helping people pick their benefits:

Can you explain why you do not feel that ALEX® does a good job of explaining benefits?

ALEX® helped me manage my open enrollment stress better:

ALEX® saved me time:

ALEX® saved my company money:

Did your enrollment numbers increase this year?

Yes

No

Do not know

Does your company plan to use ALEX® again next year?

Yes

No

Maybe

Don’t Know

How likely are you to recommend ALEX®?

ALEX® can make other decisions and training topics EASIER for your employees to understand - what other topics would be helpful?

I am really happy to be done with this survey!