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  2. 2015
  3. July
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  5. Alyasra Internal Customer Satisfaction Survey

Alyasra Internal Customer Satisfaction Survey

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Exit Survey
 
 
You are invited to participate in our Alyasra Internal Customer Satisfaction Survey. The AICS survey will enable all departments to focus on their current and future opportunities for development through a standard platform that will identify, Communicate and support in capitalizing on areas of improvement. The survey will evaluate all departments on Organisation, communication, Productivity and alignment with Alyasra Vision & Values.

It will take approximately 10 - 15 minutes to complete the questionnaire.

Your participation in this study is a must. There are no foreseeable risks associated with this project. It is very important for us to learn your opinions. 
Please note that your survey responses will be strictly confidential. Your information will be coded and will remain confidential. Department responses will not be identified by individuals and will be collectively analysed as overall department feedback only.

If you have questions at any time about the survey or the procedures, you may contact Alyasra Survey Team at xxxxx or by email at the email address specified below.

Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.
 
 
 
 
Which Department do you work for ?
 
 
 
Which Department will you be evaluating? 
 
 
 
What is your overall satisfaction with this department? 
 
Very Unsatisfied
 
Unsatisfied
 
Neutral
 
Satisfied
 
Very Satisfied
 
 
Organisation:
Very Unsatisfied Unsatisfied Neutral Satisfied Very Satisfied
* The Department is well organized
* The Department has an effective Structure in place to delegate tasks that my department asks for
* The Department has a clear process for projects /tasks from start to finish (end to end process)
* The Department has a clear processes when dealing with the requirements of my departments
* The Department applies appropriate use of time management
* The Department focus its efforts on core projects and less on tedious activities required due to the lack of planning
* The department is a leading example for being organised in Alyasra
 
 
Communication:
Very Unsatisfied Unsatisfied Neutral Satisfied Very Satisfied
* The Department listens and asks the right questions in order to understand the requirements of my department
* When communicating with my department, all department members utilize the appropriate tools for communication (email & written)
* Department members use appropriate verbal communications with my department
* The department clearly communicates projects /task requirements with my department to ensure synergy
* All emails from departments are clear with set objectives
* The department achieves all agreements that they have communication with my department
* The department is a leading example for clear and effective communication at Alyasra
 
 
Productivity:
Very Unsatisfied Unsatisfied Neutral Satisfied Very Satisfied
* The Department is productive and efficient in delivering my department projects/tasks
* The department can be relied upon and is flexible in taking unplanned projects/tasks from my department
* The department makes sure that requests from my department are completed in a timely manner based on specified deadlines
* The department is service oriented and continuously improves the way they work with my department
* The department continuously delivers output that adds value for projects/tasks requested by my department
* The department is a solution driven/oriented when resolving challenges faced with projects /tasks form my department
* The department is a leading example of productivity and efficiency at Alyasra
 
 
Synergy with Alyasra 
Very Unsatisfied Unsatisfied Neutral Satisfied Very Satisfied
* The department is aligned with my department when it comes to processes and procedures
* The department has standard process and procedures
* The department is aware and understands my needs
* The department is opportunistic and capitalize on new ways of solving business challenges
* The department takes initiative and is not afraid to learn form their mistakes
* The department is an ambassador of our Alyasra culture ….
* The department consistently strives to Exceeds expectations
 
 
Human Resource - Recruitment
Very Unsatisfied Unsatisfied Neutral Satisfied Very Satisfied
* Qualification of applicants
* "New Hires” performing on the job after they begin work
* Overall hiring process
* Retention rates of recent hires during their first 6 months on the job
* Retention rates of the employees hired this year
* Retention rates of the people that you hired last year
 
 
 
Please provide any other comments or suggestions to further improve the service of this department:
   
 
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