Amazon | QuestionPro

Hello:
You are invited to participate in our survey. In this survey, approximately one person will be asked to complete a survey that asks questions about the quality of our customer service. It will take approximately 5 minutes to complete the questionnaire.

Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential.

Thank you very much for your time and support.

How satisfied are you with the products that you ordered?

Are you likely to buy from us again in the future?

Yes

Neutral

No

What would you recommend we improve on to make your experience a better one.

How long did you have to wait in order to contact one of our representatives?

Contacted Instantly

5-10 Minutes

20-30 Minutes

An Hour

How did you get in touch with the customer service representative?

Phone

Internet

In Person

Through a 3rd Party

How long did it take for the representative to solve your problem?

Did you have to contact customer service multiple times in order to have your problem solved?

Yes

No

Did the customer service representative follow-up on your call if your problem was not solved?

Yes

No