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  1. Surveys
  2. 2016
  3. March
  4. A
  5. ANA-ANP Fleet Management CS
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Exit Survey
 
 
Dear ANA-ANP Employees,

Please take few minutes to complete the customer survey on fleet management services. Kindly provide your opinion on how we're doing and how can we do better to improve our services.

If you have questions at any time about the survey or fleet management services, you may contact Adeeb Kapadi at 079 965 5102 or by email at [email protected]

Please start with the survey now by clicking on the Continue button below.

Fleet Management
ANA-ANP Support Services
Kabul, Afghanistan
 
 
 
* Q1: What type of service was conducted for your vehicle today at the vehicle workshop?
 
Full Service
 
Safety Inspection
 
Unscheduled Repair
 
Other
 
 
 
Q2: Vehicle Information: Please enter the vehicle bumper # in the text box below:
Vehicle Bumper #
Toyota – Land Cruiser
Toyota – Hilux
Ford – F250
Ford – F350
Chevrolet – Duramax
Other
 
 
Q3: How satisfied are you with the following attributes; (if any of the question does not apply, please select "N/A").
Satisfied Not satisfied N/A
* Effectiveness of the service
* Cleanliness of the vehicle (Car wash)
 
Q4: Measure the quality of your visits to the Fleet Management office. Please select your level of agreement from the following attributes:
Satisfied Neutral Not satisfied
* I was treated with courtesy by all the vehicle workshop employees
* Vehicle workshop staff answered all my questions
* General cleanliness of vehicle workshop
 
 
Q5: Please rate the level of performance of Fleet Management staff, on a scale of 1-5, 1 being extremely poor and 5 being perfect:
1 2 3 4 5
* Helpfulness
* Friendliness
* Knowledge
* Being Professional
* Overall Service
 
 
 
Q6: Considering all factors, please select the response below that best describes your overall satisfaction level with fleet management?
Disappointed
Unsatisfied
Neutral
Satisfied
Very Satisfied
 
 
 
Q7: Finally, we would like to know if you have any comments that you think Fleet Management should be aware of. If so, please explain in the text box below:
   
 
 
Q8: Please provide your contact information (not required):
Name : 
Clock# : 
Phone : 
 
Customer feedback is very essential to determine the customer's satisfaction level. Thank you for your feedback.
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