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Dear Lookout User,

Please take a few minutes to complete our confidential survey and as a reward, you will be entered in a chance to win 1 of 5 $50 Visa gift cards for your participation and honest feedback.

The survey will take approximately 7-8 minutes to complete.

Please note: This survey is best taken on a computer or tablet device vs. a mobile phone.

Thanks for your help!
Lookout Research Team
 
 
 
* Which of the following best describes your current age?
 
 
 
* Do you have an Android mobile phone that you currently use?
 
Yes
 
No
 
I’m not sure
 
 
 
* How long have you had your Android Phone?
 
 
 
* Which mobile phone carrier do you have for your Android device?
 
Verizon Wireless
 
AT&T
 
TMobile
 
Sprint
 
I’m not sure
 
Other (please describe)
 
 
 
On a scale of 1 to 5, how would you rate yourself regarding the following?
1 - Not at all concerned 2 3 - Somewhat concerned 4 5 - Extremely concerned
* Concerned About Security (regarding your mobile phone)
 
 
 
* Do you currently do any of the following on your Android phone? (please select all that apply)
 
Use anti-virus or security protection on mobile phone
 
Save passwords in a file or app (i.e., list of login and passwords for certain sites)
 
Carry warranty coverage if phone is damaged
 
Regularly erase cookies/browser history on mobile phone
 
Enable a password on mobile phone
 
Regularly backup mobile phone
 
Enable your browser to remember your login and passwords on mobile phone
 
Save sensitive information like social security numbers or credit card numbers on mobile phone
 
Carry insurance coverage if phone is lost or stolen
 
None of the above

 
 
 
* How did you find out about the anti-virus or security software for your mobile phone? (please select all that apply)
 
It came already on my phone
 
From an article
 
From the person who sold me my phone
 
From an app store
 
From a friend or coworker
 
From my desktop anti-virus provider
 
From an ad
 
I don’t remember
 
Other
 

 
 
 
* Which of the following type of Android user best describes you?
 
Basic: I only use my phone for calling, texting and occasional email
 
Intermediate: In addition to basic, take pictures, go on social networking sites, surf the web, download apps
 
Expert: I do everything I possibly can on my phone
 
None of the above
 
 
 
* Which of the following best describes you with regards to getting the latest technology?
 
I get the latest technology as soon as it comes out
 
I typically don’t get the first version of the latest technology but wait for the second version
 
I wait until it becomes cheaper
 
I wait to make sure it works well and they get all the kinks out before I consider buying it
 
I wait for people I trust to recommend the technology to me
 
I typically don’t get the latest technology
 
 
 
* How would you rate your level of awareness with regards to security applications for your mobile phone?
I am not at all aware I am not aware I am somewhat aware I am aware I am extremely aware
 
 
 
* How likely or unlikely are you to download a security application onto your mobile phone?
Not at all likely Not likely Somewhat likely Likely Extremely likely
 
 
 
Please briefly explain why you are likely or unlikely to download a mobile security app to your mobile phone in the space provided below. (please be as detailed as possible)
   
 
 
 
What are you looking for in a security application for your mobile phone? (please be as detailed as possible)
   
 
 
 
* What are the top 2 most important factors to you when considering a mobile security application? (please select your top 2)
 
Price
 
Product reviews/ratings
 
Group or family plan options
 
Reliable protection
 
Using the same anti-virus protection as my desktop
 
Recognized industry leader
 
Friend/family recommendation
 
Product features
 
Other (please describe)
 

 
 
On a scale of 1 to 5, how would you feel if any of the following were to happen to your mobile phone?
Not at all concerned Not concerned Somewhat concerned Concerned Extremely concerned N/A
* If my phone was lost or stolen
* If someone accessed my sensitive information on my phone (i.e., credit card, social security numbers)
* If someone accessed my personal information on my phone (i.e., contacts, location, photos, text messages)
 
 
 
When you think about protecting your phone, what companies, applications or services come to mind? (please separate each company with a comma ,)
   
 
 
 
* Have you heard of any of the following mobile applications or services in the past? (please select all that apply)
 
AVG Antivirus
 
Symantec Norton Mobile Security
 
McAfee WaveSecure
 
Lookout Mobile Security
 
Kaspersky Mobile Security
 
Avast! Mobile Security
 
I have not heard of any of these
 
Other security related app or service
 

 
 
How would you rate the following mobile applications or services you’ve heard of in the past?
 
 
 
* Have you ever used any of the following mobile applications or services in the past for your Android phone? (please check all that apply)
 
I have not used any of these mobile applications

 
 
How would you rate your level of satisfaction or dissatisfaction with the following mobile applications or services you’ve used in the past?
 
 
 
Why did you decide to choose Lookout over the other options? (please be as detailed as possible)
   
 
 
 
* Which of the following anti-virus software do you currently have on your computer? (please select all that apply)
 
Symantec Norton Anti-Virus
 
AVG Security Anti-Virus
 
Avast! Anti-Virus
 
Kaspersky Anti-Virus
 
McAfee Anti-Virus
 
I do not have anti-virus software on my computer
 
Other (please describe)
 

 
 
 
* Which of the following categories best describes the type of work you do? (please choose the best answer)
 
 
 
* What was your household income in 2011?
 
 
 
* What is your gender?
 
Female
 
Male
 
I’d prefer not to answer
 
 
 
* Are you a parent with children currently living in the household?
 
Yes
 
No
 
I’d prefer not to answer
 
 
 
* Do your children currently have smartphones or will they have smartphones within the next 2 years?
 
Yes
 
No
 
I’m not sure
 
 
 
* May we contact you if we have additional questions?
Note: you will be rewarded for your participation in any additional research request. Your information will not be shared with anyone and will only be used for research purposes.
 
Yes
 
No
 
 
 
First Name
   
Last Name
   
Email
   
Phone number with area code
   
 
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