API Helpdesk Support Survey

How often do you need to call the API IT Helpdesk?

Daily

More than twice a week

Weekly

More than twice a month

Monthly

Three monthly

Six Monthly

Annually

How often do you have to wait on hold when calling Helpdesk at API?

Always

Most of the time

Once in a while

Never

When calling the API IT Helpdesk, was the Helpdesk representative courteous?

Yes

No

Provide Details (optional)

Was the Helpdesk representative able to quickly understand your query?

Yes

It took a little time

No

The Helpdesk representative was unable to understand my query

How knowledgeable was the Helpdesk representative in being able to help you resolve your query?

Extremely knowledgeable

Very knowledgeable

Slightly knowledgeable

Not at all knowledgeable

Were you kept updated with the progress of your call?

Yes

No

Did your Query need to be escalated to another team.

If your call needed to be escalated, how responsive was the team your call was escalated too.

When your query was resolved, were you happy with the answer provided?

Yes

No

Provide Details (optional)

What changes would you suggest could help us improve the services we provide to you?