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Surveys
2012
April
A
Asheville Mulch Yard
Asheville Mulch Yard
Asheville Mulch Yard
Premium Landscape Products
0%
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Have you purchased from Asheville Mulch Yard before?
First time purchaser
Last purchase within 12 months (prior to most recent)
Last purchase more than 12 months less than 24 months (prior to most recent)
Last purchase more than 24 months (prior to most recent)
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How did you hear about Asheville Mulch Yard?
Previous customer
Website / Internet
News media add
Other (friend, etc.)
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How did you place your delivery order?
Delivery placed from Asheville Mulch Yard website
Delivery placed by telephone
Placed at Yard (North, South, East, West)
Online Order - please tell us your satisfaction level on the following:
Very Satisfied
Satisfied
Neutral
Unsatisfied
Very Unsatisfied
Ease of use
Response time
Product descriptions
Information provided & questions answered
Overall website
Phone Order or Yard Order - please tell us your satisfaction level on the following:
Very Satisfied
Satisfied
Neutral
Unsatisfied
Very Unsatisfied
Ease of contact
Response time
Representative assistance
Questions answered
Overall ordering experience
Phone Order - which Asheville Mulch Yard did you place your phone order?
North (Weaverville 484-8131)
South (Arden 687-2792)
East (Swannanoa 707-1615)
West (Candler 665-9899)
Don't recall
Delivery - please tell us your satisfaction level on the following:
Very Satisfied
Satisfied
Neutral
Unsatisfied
Very Unsatisfied
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Availability of delivery
*
Promptness of delivery
*
Competence of driver
*
Overall delivery experience
Product Satisfaction - please tell us your satisfaction level on the product you purchased
Very Satisfied
Satisfied
Neutral
Unsatisfied
Very Unsatisfied
*
Overall
Purchase from Asheville Mulch Yard - please tell us how likely you are to:
Very Likely
Likely
Neutral
Unlikely
Very Unlikely
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Purchase from Asheville Mulch Yard again
*
Willing to recommend Asheville Mulch Yard
Please tell us what product you purchased and provide Asheville Mulch Yard with any comments and/or suggestions that may help us better serve our customers in the future.
Thank you for taking the time to cmplete our survey. Your response is very important to us and will help improve and enhance our customer satisfaction.
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