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  1. Surveys
  2. 2013
  3. October
  4. A
  5. Asheville Mulch Yard F13
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* How did you hear about Asheville Mulch Yard?
 
Previous customer
 
Website / Internet
 
News media add
 
Other (friend, etc.)
 
 
 
 
* How did you place your delivery order?


 
Delivery placed from Asheville Mulch Yard website
 
Delivery placed by telephone
 
Placed at Yard (North, South, East, West)
 
 
 
Online Order - please tell us your satisfaction level on the following:
Very Satisfied Satisfied Neutral Unsatisfied Very Unsatisfied
Ease of use
Response time
Product descriptions
Information provided & questions answered
Overall website
 
 
Phone Order or Yard Order - please tell us your satisfaction level on the following:
Very Satisfied Satisfied Neutral Unsatisfied Very Unsatisfied
Ease of contact
Response time
Representative assistance
Questions answered
Overall ordering experience
 
 
 
Phone or Yard Order - which Asheville Mulch Yard did you place your phone order?
 
North (Weaverville 484-8131)
 
South (Arden 687-2792)
 
East (Swannanoa 707-1615)
 
West (Candler 665-9899)
 
Don't recall
 
 
Delivery - please tell us your satisfaction level on the following:
Very Satisfied Satisfied Neutral Unsatisfied Very Unsatisfied
* Availability of delivery
* Promptness of delivery
* Competence of driver
* Overall delivery experience
 
 
 
* Please tell us what product you purchased from Asheville Mulch Yard.
   
 
 
Product Satisfaction - please tell us your satisfaction level on the product you purchased
Very Satisfied Satisfied Neutral Unsatisfied Very Unsatisfied
* Overall
 
 
 
Please provide Asheville Mulch Yard with any comments and/or suggestions that may help us better serve our customers in the future.
   
 
Thank you for taking the time to cmplete our survey. Your response is very important to us and will help improve and enhance our customer satisfaction.
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