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  1. Surveys
  2. 2013
  3. February
  4. A
  5. AT&T Post Mortem
0%
Exit Survey
 
 
Hello:
You are invited to participate in our survey AT&T Post Launch. It is optional and may not be all-encompassing but would encourage your feedback so that we can take learnings and apply them for future launches. It will take approximately 5 to 10 minutes to complete the questionnaire. For open-ended text questions please focus your feedback on the issues vs. names of people involved.

Your participation in this is completely voluntary. If you feel uncomfortable answering any questions, you can withdraw from the survey at any point.

Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential.

Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.
 
 
How would you rate the following Planning activities:
Very Challenging Challenging Neutral Attainable Very Attainable Not existent N/A
Launch Timeframe (timeframe to launch, completion deadlines)
TV Requirements
KIT Requirements (ABR and TV)
QP Requirements
Artwork Requirements
Metadata Requirements
Metadata update requirements
Encoding specs/profiles requirements
Site specific reqs - category, menu, synopsis or other
Directory structure reqs for Aspera delivery
Very Challenging Challenging Neutral Attainable Very Attainable Not existent N/A
Library or Programming requirements
Product requirements
Project requirements
Development requirements
Infrastructure requirements
Operational requirements
Equipment purchasing time
Equipment/Software implementation time
Change of requirements by AT&T
 
 
How would you rate the following Communication activities:
Very Challenging Challenging Neutral Feasible Very Feasible Not existent N/A
Communication with AT&T main POC
Communication with AT&T partners
Communication among internal teams
Decision making or process internally
Messaging on product as it relates to company objectives
Visibility on progress of launch
Visibility of ongoing issues
 
 
How would you rate the following Workflow activities:
Very Challenging Challenging Neutral Attainable Very Attainable N/A
Encoding as part of workflow
Delivery via Aspera as part of workflow
Metadata updates/limitations
Sourcing/Staging materials as part of workflow
QC process via Hoover
QC ability (in-house to check deliverables)
Delivery confirmation via ARI
Issue Troubleshooting/visibility into systems
 
 
How would you rate the following Expectations of this launch:
Very Insufficient Insufficient Neutral Sufficient Very Sufficient N/A
Overall launch completion dates
Implementation time (time to implement new workflows)
Development time (time for development)
Dev QA time (prior to launch product)
Testing time for workflow
Testing time with customer
Workflow scalability (ability to scale)
Workflow/Architecture understanding
Sales support
Sales Engineering support
Very Insufficient Insufficient Neutral Sufficient Very Sufficient N/A
Product support
Project support
Operational support
Infrastructure support
Development support
Programming support
Preparation Meetings
Ongoing Meetings
 
 
 
What are some of the successes from this launch?
   
What are some areas to improve?
   
What are your top 3 lessons learned?
   
What was unexpected/surprising?
   
If you could take one learning from this launch and share it with your colleagues what would it be?
   
 
 
 
What would you like to see added to this survey going forward?