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Surveys
2013
November
A
Auto Service Station
Auto Service Station
0%
Exit Survey
Do you own at least own one car?
Yes
No
What is (are) the brand(s) of your car(s)?
(several answers possible)
Honda
peugeot
citroën
fiat
ford
opel
toyota
volkswagen
audi
mercedes
bmw
Other
How often do you go to the repair centre for your vehicle?
Every 3 months or more often
Between 3 – 6 months
Between 6 months – 1 year
Between 1 – 2 years
Between 2 – 4 years
4 years or over
How often does your car get fixed?
less than once a year
once a year
twice a year
three times a year at least
What did your service Technician did on your vehicle ?
Oil Change,(Engine, Transmission),Filter Change
Align and Balance Wheels
Vehicle diagnostic Check
Did a service employee contact you after the performed repair?
absolutely satisfied
satisfied
rather satisfied
unsatisfied
I cannot judge
How much do you pay to service your Vehicle ?
less that $4000
$4500-$6,000
$6,500-$8,000
Over $9,000
Other
What are the most important criterion when you choose your repair shop?
(two answers possible)
time for fixing it
courtesy car
house proximity
helping out
price
confidence
quality
other
Did the following things occur on your
most recent
service visit?
Yes
No
N/A
You were explained the work to be performed before hand.
You were explained the work performed and the break down of the charges.
You were informed when your car was ready.
The paperwork was completed and waiting for you when you arrived
They contacted you to ensure the work was performed to your satisfaction
On your
most recent
service visit, how would you rate the service department on the following areas?
Poor
Fair
Good
Very Good
Excellent
N/A
Quality of work performed
Avoiding inconveniencing you
Making you feel comfortable
Willingness to go out of their way to satisfy you
Friendliness and helpfulness of cashiers
Having convenient hours for service
Ease of obtaining an appointment
Quickly acknowledging your arrival
Promptness in handling repair work
Arranging replacement
Performance of repairs
Clean, comfortable waiting area
On time delivery
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