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* What is your primary position in the dealership?
 
Non Management
 
Management
 
 
 
* In which department do you primarily work?
 
Sales
 
Admin
 
F&I
 
Parts
 
Service
 
Other
 
 
 
 
* How long have you been with the dealership?
 
0 - 3 Months
 
3 - 6 Months
 
6 - 12 Months
 
1 - 2 Years
 
3 - 4 Years
 
5 - 6 Years
 
7 - 8 Years
 
9 - 10 Years
 
11 - 15 Years
 
Over 15 Years
 
 
 
* What is your dealership's greatest strength?
   
 
 
 
* What does your dealership need to improve immediately?
   
 
 
 
* Where does your dealership rank in the industry?
 
The Worst
 
Below Average
 
Average
 
Up and Coming
 
Top Company
 
Industry Leader
 
 
 
* Rate the overall quality of your product or service offering.
 
Poor
 
Fair
 
Good
 
Excellent
 
 
 
* Rate the overall quality of your customer service and ongoing support.
 
Poor
 
Fair
 
good
 
Excellent
 
 
 
* Do you hear regularly hear complaints from customers regarding the Sales Department?
 
Yes
 
No
 
 
 
* What complaints do you most frequently hear about the sales department?
   
 
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