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  2. 2013
  3. October
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  5. Barnett Customer care Survey
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Greetings, valued recent client:

As a recent recipient of services from Lee O. Barnett III, you are courteously encouraged to participate in our crucial survey [Barnett Customer care Survey]. In this survey people recently engaged in services, provided by Lee O. Barnett III, will be asked to complete a survey that asks questions about their honest opinions regarding the services provided. It will take a few minutes to complete the questionnaire.

Your participation in this study is completely voluntary. There are no foreseeable risks associated with your participating in this survey. However, if you feel uncomfortable answering any questions regarding how you were helped or assisted, you can withdraw from the survey at any point. It is very important for us to learn your honest opinions.

Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact Lee O. Barnett III by email at the email address specified below.

Thank you very much for your time and support. Please start with the survey now by checking the 'I Agree' box and clicking on the Continue button below.

 
 
 
 
You recently were provided services by Lee O. Barnett, III. How helpful was the customer service experience with Mr. Barnett as far as the subject that was discussed?
 
Extremely Helpful
 
Helpful
 
Barely helpful
 
Not helpful at all
 
 
 
Was your experience with Mr. Barnett's customer service better than you expected it to be, worse than you expected it to be, or about what you expected it to be?
 
Better than you expected it to be
 
Worse than you expected it to be
 
About what you expected it to be
 
 
 
* Did you note any question(s) that you had during the meeting that was not addressed to your satisfaction?
 
Yes
 
No
 
 
 
What were those questions?:
   
 
 
 
How satisfied were you with his services overall?
Very Unsatisfied
Unsatisfied
Neutral
Satisfied
Very Satisfied
 
 
 
Is there anything that you would strongly suggest to make his service more valuable to others? :
   
 
This survey will provide the needed feedback for making more effective customer service for others. Thank you for submitting this survey, it is very much appreciated!