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| The department has clear HRD policies |
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| Training and development of employees is encouraged |
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| I am duly rewarded for good performance |
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| Gaps in performance are addressed through training and development |
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| My Personal Development Plan has changed to reflect the need for my functions to add value to the lives of the service recipients |
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| Training of staff has improved since the implementation of the Outcomes Approach |
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| Skills development has improved since the implementation of the Outcomes Approach |
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