BDSW Key Client Interview: Victoria Hamilton-Jones

What service(s) of ours do you use?

How did you choose BDSW as your accountants?

Please Describe BDSW in three words.

Do you regulary visit our website?

Yes

No

If so, what for?

Do you think our advertisement is visible?

Yes

No

If so, where/how did you see it?

What do you view as our most important service?

What other services do you think we could provide?

Are you aware that we offer business advice?

Yes

No

How satisfied are you with our levels of communication?

Always

Often

Sometimes

Rarely

How do you like to be contacted regarding timely updates? Please note that urgent communication will always be made by telephone.

By Telephone

By Email

By Post

By Person

How often would you like contact with the firm? Regarding what in particular? Through what medium?

Are you aware that the firm uses social media?

Yes

No

Do you use social media? If so, which of these?

How do you rate are value for money?

Poor

Good

Excellent

How do we compare with your previous accountants?

Do you see other accountants advertising?

Yes

No

If so, how/where

What could make you want to change accountants?