Behavioural studies | QuestionPro

Exit Survey »

1) Are you a commuter of Singapore Mass Rapid Transit(SMRT) train services?

Yes(Proceed to Q2)

No(End of Survey)

2)During which time of the day you would most likely commute with SMRT train services?

05:30AM – 09:00AM

09:01AM – 05:29PM

05:30PM – 09:00PM

09:01PM – 11:30PM

3) During your commute with SMRT train service, did you encounter any unpleasant incident(s) with commuters?

Yes (Proceed to Q4)

No (Proceed to Q6)

4) Please choose from the following choices that would best describe the unpleasant incident(s) you have mentioned above. You may choose more than one choices. If none of the choices best describes your unpleasant incident(s), please choose Others and provide us with a brief description.

Commuters not giving way to alighting passengers

Commuters inside the carriage are not moving in to allow passengers to board

Commuters are not giving up reserved seats to those are in need

Commuters are blocking the exits of the carriage

Others

5) Personally, what do you think is the reason(s) behind the occurrence the unpleasant incident(s) mentioned above? You may choose more than one choices. If none of the choices best describe your personal feelings, please choose Others and provide us with a brief description.

Commuters are occupied (E.g. Using mobile phones)

Commuters are in a rush

Commuters are not exercising courtesy and graciousness

Commuters are not standing behind the designated yellow line

Others

6) Are you aware of the ‘Designated Red and Green Lines’ as shown below?

Yes

No (Proceed to Q10)

7) Do you think it is has achieved its’ effectiveness in persuading commuters to give way to alighting passengers before boarding?

Yes

No (Proceed to Q9)

After answering Q8, respondents proceed to Q10

8) What are the features of the ‘Designated Red and Green Lines’ that has made it effective in persuading commuters to give way to alighting passengers before boarding? You may choose more than one choices. If none of the choices best describe your personal feelings, please choose Others and provide us with a brief description.

The ‘Designated Red and Green Lines’ is prominent and stands out at the entrance

The colours of the ‘Designated Red and Green Lines’ are persuasive

Commuters are aware of the efforts and campaign promoting graciousness and courtesy

Others

9) Why do you think the ‘Designated Red and Green Lines’ has not achieved its' effectiveness? You may choose more than one choices. If none of the choices best describe your personal feelings, please choose Others and provide us with a brief description.

The ‘Designated Red and Green Lines’ is not prominent enough to attract attention

The ‘Designated Red and Green Lines’ is too dull and not persuasive enough

Commuters are aware of the ‘Designated Red and Green Lines’ but they ignored it

Efforts in promoting graciousness and courtesy are not sufficient

Others

10) What other suggestions or area(s) do you think SMRT should improve on to persuade commuters to act graciously and courteously during their commute?

Thank You for your time