| |
| Overall Satisfaction and Usage of the YMCA |
| |
|
|
|
| |
| * Overall, how satisfied are you with your Berkeley YMCA membership? |
| |
|
|
|
|
| |
| (NOTE TO REVIEWERS: THIS QUESTION ONLY POSED TO THOSE "SOMEWHAT DISSATISFIED" OR "VERY DISSATISFIED" IN PREVIOUS QUESTION) You responded "somewhat dissatisfied" or "very dissatisfied" in the previous question. Please tell us why you are dissatisfied with your Berkeley YMCA membership. | | |
|
|
|
|
| (NOTE TO REVIEWERS: I took out parking and added Childwatch and Locker rooms per Matt's request. Also, each line is optional so they don't need to complete if they don't frequently use; if you want to require them to answer each line, we'll need a "do not use" or "NA" category) Please indicate your level of satisfaction with each of the following elements of the YMCA that you frequently use:
|
|
|
|
|
|
| |
| (NOTE TO REVIEWERS: This question only appears for those who selected "classes" above; I included this to cross-tabulate satisfaction with classes above and WHICH classes they actually take; we COULD ask for their level of satisfaction here on the specific classes they take; it would make this longer, but would offer specific satisfaction levels for each class type. Do you have a preference?) Which of the following classes do you frequently attend? Please select all that apply. |
| |
|
|
|
|
|
| |
| * (NOTE TO REVIEWERS: I DID NOT INCLUDE A NEUTRAL POINT TO ENCOURAGE A POSITION---THERE ARE PROS AND CONS, PLEASE LET ME KNOW IF YOU WANT A NEUTRAL POINT) Given what you know at this time, do you think you will be a member of the Berkeley YMCA one year from today? |
| |
|
|
|
|
| (NOTE TO REVIEWERS: I included all days and 2 hour time blocks per your comments at our first meeting and recent phone call on survey content. Matt suggested listing only weekday/weekend and larger time blocks. Pros/cons of both, depends on your objectives regarding parking capacity data. Responses for each line currently NOT required) Please indicate the time(s) that you come to the Berkeley YMCA on any given day. Please select the blocks of time that most closely represent when you come most weeks.
|
|
|
|
|
|
| (NOTE TO REVIEWERS: Matt had the same concern with this question on level of detail. Again, this would be much easier to complete with less detail, keeping in mind that some people have varied workouts and classes on different days. At issue again are your objectives, pls advise on your preference. Responses for each line not currently required) Approximately how much time do you spend during a typical visit at the Berkeley YMCA on the days that you come?
|
|
|
|
|
|
|
|
|
|
| |
| * (NOTE TO REVIEWERS: SEVERAL PEOPLE WANTED THIS QUESTION; I DON'T THINK MANY PEOPLE KNOW DISTANCE, AND I PREDICT SIGNIFICANT RESPONSE BIAS/ERROR WITH THIS QUESTION. TO CONSIDER, WHAT ARE YOUR OBJECTIVES WITH THIS QUESTION? WHAT DECISIONS WOULD YOU MAKE BASED ON THE RESULTS?) What distance do you typically travel to the Berkeley YMCA on most days? |
| |
|
|
|
|
| In a typical month, how often do you use the following modes of transportation when you come to the Berkeley YMCA?
|
|
|
|
|
|
| You chose "drive" in the previous question. How often do you park in the following locations?
|
|
|
|
|
|
| |
| * What would motivate you to bicycle to the YMCA more often? Please select all that apply. |
| |
|
|
|
|
|
|
|
|
|
| |
| Over the years, the YMCA has explored options for providing more convenient parking for our members. The following questions are designed to explore the value placed on parking by the members. |
| |
|
|
|
| |
| * (NOTE TO REVIEWERS: I ADDED THIS PER MATT'S COMMENTS. THIS AREA IS ALSO COVERED IN THE QUESTION BELOW ON LEVEL OF IMPORTANCE RELATIVE TO OTHER SERVICES. WE NEED TO DECIDE HOW AND WHERE YOU WANT THIS QUESTION ADDRESSED. ALSO, I DID NOT PROVIDE A NEUTRAL RESPONSE INTENTIONALLY HERE. PLS LET ME KNOW IF YOU WOULD LIKE ONE IF WE KEEP THIS QUESTION) How important is the free parking in the Allston Way garage during limited hours for your membership at the YMCA? |
| |
|
|
|
|
| |
| * If parking were free (or very low cost) and without time restrictions for YMCA members, which of the following would most likely change? Please select all that apply: |
| |
|
|
|
|
|
| |
| We will likely want to revisit this heading title once we decide exactly which questions we want to include below and the amount of emphasis we want to place on parking and tradeoffs. (Wifi is the outlier question which could possibly be moved to the end of the first section) |
| |
|
|
|
| (NOTE TO REVIEWERS: Matt's comment: "I like this option the best but it still needs some fine tuning with the way its asked and the list. Also, the question does not match the answers and I’m not sure that the list is the correct list." Pls advise) How important are the following to your membership?
|
|
|
|
|
|
| |
| * (NOTE TO REVIEWERS: THIS IS A MODIFIED VERSION OF MY PREVIOUS SURVEY OPTION 3 PER MATT'S COMMENT "If we use the above, perhaps it becomes a 2-part question. Part 1 could be:") What would you be willing to do for dedicated parking throughout the day for Berkeley YMCA members? Please select all that apply. |
| |
|
|
|
|
|
| (NOTE TO REVIEWERS, CONTINUING MATT'S COMMENT FROM THE LAST QUESTION: "Part 2 could be the list of things that they could give up to get dedicated parking AND free parking. This gives the option of wanting parking and being willing to pay more for it or even wanting to give something up. Thoughts? THIS COULD BE SELECT ONE TO GET PREFERENCE, OR SELECT ALL THAT APPLY IF YOU WANT TO CAPTURE BOTH WILLINGNESS TO GIVE UP AND PAY FOR) If the YMCA could offer dedicated parking for Berkeley YMCA members throughout the day, how willing would you be to give up the following to help pay for it, or are there some of the following items you would be willing to pay for?
|
|
|
|
|
|
| |
| * NOTE TO REVIEWERS: HAE WON'S COMMENT: "I’m not sure this question is important for this survey". MATT'S COMMENT: "I like the question and think that its important. We don’t need to get into the cost too much now. We just want to know whether they would be willing to walk and how far") If parking were available for longer periods and/or lower costs, what is the farthest distance you would be willing to walk to the Berkeley YMCA? |
| |
|
|
|
|
| |
| * How important would free WiFi be to you at the Downtown Berkeley YMCA? |
| |
|
|
|
|
|
|
|
|
| |
| * How many children do you have under the age of 13? |
| |
|
|
|
|
| |
| * (NOTE TO REVIEWERS: PER MATT'S REQUEST I ADDED 1-2 YEARS) How long have you been a member of the Berkeley YMCA? |
| |
|
|
|
|
| |
| * What type of membership do you have at the YMCA? |
| |
|
|
|
|
| |
| Matt wrote "Children question" at this point in the survey in his comments. I'm not sure what that refers to. |
| |
|
|
|
| |
| Gender (I pointed out the issues involved in using a gender question in the notes that accompanied my first survey draft. Pls advise if you want to keep/take out or if you have further questions) |
| |
|
|
|
|
|
|
|
|
| |
| Please feel free to provide any additional comments that you have not yet made. We value your input. | | |
|
|
|
|
| |
| (NOTE TO REVIEWERS: MATT ASKED WHAT "FITNESS OFFERINGS" MEANS AND ADDED "FACILITIES, STAFF AND MANAGEMENT") Please select any of the following areas for which you would like to give specific feedback to us: |
| |
|
|
|
|
|
| |
Thank you for taking the time to complete this survey.
We truly appreciate and value your opinions.
Please feel free to contact the Albany YMCA staff if you have any questions or concerns. |
| |
|
|
|
Loading...
