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  5. Berkeley Y final 5/22/12

Berkeley Y final 5/22/12

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Overall Satisfaction and Usage of the YMCA
 
 
 
* Overall, how satisfied are you with your Berkeley YMCA membership?
 
Very satisfied
 
Satisfied
 
Neither satisfied nor dissatisfied
 
Dissatisfied
 
Very dissatisfied
 
 
Please indicate your level of satisfaction with each of the following Berkeley YMCA facilities or services that you use. Please select N/A for any service or facility you do not use.
Very satisfied Satisfied Neither satisfied nor dissatisfied Dissatisfied Very dissatisfied N/A

Overall facilities

Welcome/Front Desk

Lap swim

Free weights

Strength training equipment

Cardio equipment

Adult basketball or volleyball

Personal training

Childwatch

Kindergym

Women's locker rooms

Men's locker rooms
 
 
 
* Do you take adult classes (such as aquatics, group cycling, yoga, etc.)?
 
Yes
 
No
 
 
Please indicate your level of satisfaction with the classes that you take. Please select N/A for any class you do not take.

Very satisfied Satisfied Neither satisfied nor dissatisfied Dissatisfied Very dissatisfied N/A

Cardio/Dance

Strength & Conditioning (e.g., Body Sculpt)

Mind & Body (e.g., Yoga, Pilates, Tai Chi)

Indoor Group Cycling

Senior Aerobics

Aqua Fitness Classes (e.g., Aqua Aerobics, Water Fitness, Water Pilates)
 
 
 
* Do you have children who participate in youth programs?
 
Yes
 
No
 
 
Please indicate your level of satisfaction with the youth programs in which your children participate. Please select N/A for any program in which your children do not participate.
Very satisfied Satisfied Neither satisfied nor dissatisfied Dissatisfied Very dissatisfied N/A

Youth Swim

Youth Dance

Youth Sports
 
 
Please indicate below the days you typically come to the Berkeley YMCA most weeks, and the time at which you usually ARRIVE. Please select all times that apply in a TYPICAL week.

Monday Tuesday Wednesday Thursday Friday Saturday Sunday
5:00 - 6:00 a.m.
6:00 - 7:00 a.m.
7:00 - 8:00 a.m.
8:00 - 9:00 a.m.
9:00 - 10:00 a.m.
10:00 - 11:00 a.m.
11:00 - noon
noon - 1:00 p.m.
1:00 - 2:00 p.m.
2:00 - 3:00 p.m.
Monday Tuesday Wednesday Thursday Friday Saturday Sunday
3:00 - 4:00 p.m.
4:00 - 5:00 p.m.
5:00 - 6:00 p.m.
6:00 - 7:00 p.m.
7:00 - 8:00 p.m.
> 8:00 p.m.
 
 
Approximately how much time do you spend during a typical visit to the Berkeley YMCA on the days that you come?

Monday Tuesday Wednesday Thursday Friday Saturday Sunday
<1 hour
1 hour
1.5 hours
2 hours
2.5 hours
3 hours
3.5 hours
4+ hours
 
 
 
* How important would free WiFi be to you at the Downtown Berkeley YMCA?
 
Very important
 
Somewhat important
 
Not so important
 
Not at all important
 
 
 
Travel to the YMCA
 
 
 
* Do you typically come to the Berkeley YMCA from your home or from work?
 
Home
 
Work
 
Sometimes home and sometimes work
 
Other
 
 
 
 
* The Berkeley YMCA is located in the center of the following map. Please indicate below this map where you typically travel from when coming to the Berkeley YMCA on most days (i.e., your originating location such as home or work):

 
From within zone 1 (inner-most circle)
 
From within zone 2
 
From within zone 3
 
From outside of zone 3
 
 
How often do you use the following modes of transportation when you come to the Berkeley YMCA?
Always Usually Sometimes Rarely Never
* Public transportation
* Bike
* Walk (without driving or public transport)
* Drive
 
 
When you drive to the Berkeley YMCA, how often do you park in the following locations?
Always Usually Sometimes Rarely Never
* Allston Street garage (next to the YMCA)
* Center Street garage
* At a metered location, during metered hours
* At a metered location, outside of metered hours
* On the street, where there are no meters
 
 
 
* What would motivate you to bicycle to the YMCA more often? Please select all that apply.
 
More bike racks outside the YMCA
 
Better security (e.g., lighting, staff watching bikes, etc.) for bike racks outside the YMCA
 
Secure indoor bike parking for YMCA members
 
Safer bike routes in Berkeley around the YMCA
 
Nothing would motivate me to bike more
 
Other
 

 
 
 
The Berkeley YMCA is looking for ways to provide the best parking solutions for its members. There are no plans to make any changes to the existing YMCA operations.
 
 
How important are the following parking options to you:
Very important Somewhat important Not so important Not at all important
* 2-hour discounted parking in the Allston Way garage before 10:30 a.m. weekday mornings
* 2-hour free parking in the Allston Way garage after 4:00 p.m. on weekdays
* 2-hour free parking in the Allston Way garage before 2:00 p.m. on Saturdays & Sundays
 
 
 
* If discounted parking (<$3) were available to Berkeley YMCA members throughout the entire day for up to 3 hours per visit, which of the following would be the most likely outcomes for you? Please select all that apply:
 
I would stay longer at the YMCA each visit
 
I would come to the YMCA more in the middle of the day on weekdays (10:30 a.m. - 4:00 p.m.)
 
I would come to the YMCA more times per week
 
My satisfaction with my YMCA membership would be higher
 
None of the above
 
Other
 

 
 
 
* Now, rather than discounted parking, if FREE parking were available to you throughout the day for up to 3 hours per visit, which of the following would apply to you? Again, please select all that apply:
 
I would stay longer at the YMCA each visit
 
I would come to the YMCA more in the middle of the day on weekdays (10:30 a.m. - 4:00 p.m.)
 
I would come to the YMCA more times per week
 
My satisfaction with my YMCA membership would be higher
 
None of the above
 
Other
 

 
 
 
* What, if anything, would you be willing to do to have parking for up to 3 hours available to Berkeley YMCA members throughout the day? Please select all that apply.
 
Pay a monthly fee of $25 for parking
 
Pay $3 per visit when I use parking
 
Give up free towel service and pay $1 per use or $20 per month for optional towel service
 
Nothing, I'm not willing to pay more or give anything up for parking throughout the day
 
Not applicable, I do not need this parking
 
Other
 

 
 
 
* If parking were available for longer periods and/or lower costs, what is the farthest distance you would be willing to walk from your car to the Berkeley YMCA in order to use that parking?
 
Less than one block
 
1 block
 
2 blocks
 
3 blocks
 
4 blocks
 
5+ blocks
 
Not applicable: I do not need parking for longer periods or lower costs
 
Other
 
 
 
 
Comparative Services
 
 
How important are the following to your membership?
Critical: I would leave the YMCA if it were gone (or reduced) Important: Changes would affect my satisfaction Not that important: Changes would not affect me much Not at all important
* Keeping the early opening time of 5:00 a.m. on weekdays
* Keeping the late closing time of 10:00 p.m. on weekdays
* Free towels
* Current variety of up-to-date fitness equipment
* Discounted or free parking
* Free FitKids (KidsZone)
* Current schedule of adult group exercise classes
* Current number of adult group exercise classes
 
 
 
Changes you would like to see
 
 
 
If there were one improvement you could make at the Berkeley YMCA, what would that be?
   
 
 
 
You responded above that you are "dissatisfied" or "very dissatisfied" with your Berkeley YMCA membership. Please tell us why you are dissatisfied.
   
 
 
 
About You
 
 
 
* How many children do you have ages 13 and under?
 
0
 
1
 
2
 
3
 
4 or more
 
 
 
* How long have you been a member of the Berkeley YMCA?
 
Less than 1 year
 
1 - 2 years
 
3 - 5 years
 
6 - 9 years
 
10+ years
 
 
 
* What type of membership do you have at the YMCA?
 
Adult-1
 
Family/Adult-2
 
Bay Area membership Adult-1
 
Bay Area family membership/Adult-2
 
Other
 
 
 
 
Age
 
Under 18
 
18–24
 
25–34
 
35–44
 
45–54
 
55–64
 
65–74
 
75–84
 
85+
 
 
 
Please feel free to provide any additional comments that you have not yet made. We value your input.
   
 
 
 
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