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  1. Surveys
  2. 2017
  3. May
  4. B
  5. Biz Partner
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Exit Survey
 
 
“The Operations and Technology (O&T)’s vision is to be a value-added business partner by 2018. Kuala Lumpur Shared Services Centre (KLSSC) plays an integral role in realising this vision. We seek 5 minutes of your time to complete a short survey of 5 questions to assess O&T’s performance toward delivering this vision and identify areas for improvement.
 
Background on KLSSC 
KLSSC’s mission is to become a value-added partner for Asia, providing high quality, consistent and efficient services by end 2017. Services provided include:
  • Broking operations
  • Claims administration
  • HR operations
  • Finance operations and Insurance broking accounting (IBA)
  • Client on-boarding
 
How will this responses be used 
The responses will be aggregated for reporting of client satisfaction to the local and regional leadership teams. All responses will remain anonymous when reported.
Areas for improvement will be identified and discussed with team leaders during periodic meetings.“
 
 
 
How satisfied are you with your dealings with KLSSC?
 
Very Satisfied
 
Unsatisfied
 
Neutral
 
Satisfied
 
Very Satisfied
 
 
 

KLSSC supports me in the following areas. Pick 1 or more services from the options below.


 
Broking operations
 
Claims administration
 
HR operations
 
Finance operations
 
Insurance broking accounting
 
Client on-boarding
 
I’m not sure
 
None of the above

 
 
 
Which of the following describes your impression of KLSSC’s services?
 
On time, or within agreed timeframes
 
Consistent in quality
 
Little follow-up is required
 
None of the above
 
 
 

KLSSC is proactive in determining my team’s service requirements, and following up on issues. True or false?


 
True
 
False
 
 
 
Do you have any comments or feedback to share about KLSSC?