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| Thank you for agreeing to participate in this important survey on document and business process outsourcing. Your responses will be kept strictly confidential and only aggregate data will be shared with the survey’s sponsor. The survey should take about 10 minutes to complete. Please do your best to answer the questions accurately, as it may not be possible to back up or re-take the survey by clicking on the link again. |
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Please select the category that best describes the industry in which your company or organization operates.
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Please select the sub-category of “Financial Services” that best describes your company’s primary focus.
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Please select the level of "Government" for which you work.
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Please select the sub-category of “Health Care / Pharmaceuticals” that best describes your company or organization.
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Please select the area of "High Tech" that best describes your company.
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Please select the sub-category of "Information / Media / Entertainment" that best describes your company's primary focus.
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Please select the sub-category of "Insurance" that best describes your company's primary focus.
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Please select the type of “Manufacturing” in which your company engages.
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Please select the approximate range of annual revenue for your entire company.
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Please specify the number of lawyers in your entire firm (i.e., not just your particular office).
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Please specify the approximate number of full-time employees working for your organization.
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Please select the functional area in which you work within your company or organization.
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Please select the title that best describes your role within your company or organization.
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Please select the title that best describes your role in your law firm.
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Which of the following document process functions does your company or organization currently outsource?
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Earlier we asked you what your role was in the vendor selection process for document process outsourcing (DPO). We appreciate that your role may be different across various DPO categories, so please specify your role for each of these categories? (If you do not currently outsource any document process activities, please skip to the next question.)
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Who else in your firm has significant influence in the vendor selection process for document process outsourcing (for any type of DPO)?
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Generally speaking, when your company or organization decides to outsource a document process activity, what is the primary motivation for doing so? Please select only one response.
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Please indicate the extent to which you would agree with the statements shown below when thinking about outsourcing traditional document process activities such as:
- Mail services
- Print / copy center management
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Please indicate the extent to which you would agree with the statements shown below when thinking about the outsourcing of print / copy fleet management.
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Please indicate the extent to which you would agree with the statements shown below when thinking about outsourcing more specialized document process activities such as:
- Records Management
- Imaging / Scanning
- Electronic Discovery
- Litigation Support
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We just discussed your attitudes about specific document process outsourcing (DPO) activities. Let’s now consider the DPO category in its entirety. Listed below are several things that a prospective DPO vendor could offer you. Please indicate the extent to which you agree that each of these things is IMPORTANT to your decision about which DPO vendor to select for your organization.
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Please rank the following factors in order of their importance when deciding which document processing outsourcing vendor to select.
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| Reputation |
| | | Expertise |
| | | Customization |
| | | Service |
| | | Price |
| | | Innovation |
| | | People |
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Please select the statement that best describes your experience with each of the document process outsourcing (DPO) vendors listed below.
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You said that you have not considered using Océ Business Services for your document process outsourcing needs. Please select the single statement that best describes why you have not considered working with this vendor.
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You said that you have considered using Océ Business Services for your document process outsourcing needs but have not yet retained them. Please select the single statement that best describes why you have not yet retained this vendor.
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You said that you have used Océ Business Services in the past but do not work with them currently. Please select the single statement that best describes why you no longer work with this vendor.
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You said that Océ Business Services is one of several document process outsourcing (“DPO”) vendors that you currently use. Please select the single statement that best describes why you have not consolidated more of your DPO work with this vendor.
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You said that Océ Business Services is your primary document process outsourcing vendor. How satisfied are you with their performance?
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Based on what you know about Océ Business Services, to what extent would you agree with the following statements about them?
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Based on what you know about Pitney Bowes, to what extent would you agree with the following statements about them?
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Would it be okay for one of our research managers to contact you for a brief follow up interview? We would like to spend a few minutes with you on the telephone to further probe some of the issues raised in this survey. An incentive will be offered to all interview participants as a token of our appreciation for your time.
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Thank you very much for completing our survey. Please let us know which gift card you would like to have as a token of our thanks. We will do our best to accommodate your request, but may need to make a substitution. We will email the information you will need to activate your gift card in the next few days.
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We are going to show you a few different pairings of brands.
From each pair, please select which brand you believe is the most credible provider of business process outsourcing services (the check box appears below each image)
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