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Surveys
2012
August
B
Business Operations TEST
Business Operations TEST
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In your most recent customer service experience, how did you contact a member of the Business Operations Team?
In Person
By Telephone
Email - Directly to a team member
Email - To the Business Operations Mailbox
Other
Did the member of the team... (Select all that apply)
Quickly identify the problem
Appear knowledgeable and competent to assist
Explain processes and or procedures
Keep you informed and communicated the progress of the task/job
Handled your enquiry with courtesy and professionalism
None of the above
Other
About how long did it take to get this problem resolved?
Immediate Resolution
Less than a day
Between 2 and 3 days
Between 3 and 5 days
More than a week
The problem is still not resolved
Other
How many times did you have to contact Business Operations before the problem was solved?
Once
Twice
Three Times
More than Three times
Other
Which of the following qualities of the Business Operations team that stand out?
Patient
Enthusiastic
Listened carefully
Friendly
Responsive
Other
What qualities of the Business Operations team that bother you?
Not patient
Not enthusiastic
Didn't listen carefully
Unfriendly
Unresponsive
Other
Please rate the following characteristics of the service provided by the Business Operations team on a scale from 1 to 5, where 1 means poor service and 5 means excellent service:
1. Poor
2. Fair
3. Good
4. Very good
5. Excellent
Knowledge
Friendly and Courteous
Willingness to help
Efficiency/quickness
Ability to complete the task
In your opinion, in the last 12 months how would you characterised the Business Operations Team as a whole:
Improved considerably
Improved somewhat
Has remained the same
Has declined somewhat
Has declined considerably
Other
Comments/Suggestions on how Business Operations can Improve?
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