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Surveys
2015
July
B
Buyer Client Survey
Buyer Client Survey
Jocelyn Markert
Realtor Associate
0%
Exit Survey
Congratulations on your recent real estate purchase & thanks again for the opportunity to work together! In an effort to provide the highest level of customer satisfaction, I'm requesting feedback from your experience. If you could please complete this brief survey, it will help me to identify areas of opportunity and strive to develop or improve service as I grow my real estate business.
"If you can't measure it, you can't improve it." - Peter Drucker
Thank you very much for your time and support. Please start with the survey now by clicking on the
Continue
button below.
How accurate was the search criteria that was established for you?
Very Accurate, it's how I found the house I purchased
Accurate, but I found my house through a separate search
Not Accurate, none of the houses sent were prospects
Not Applicable, I found my house before meeting Jocelyn
How accessible was Jocelyn for questions or to schedule showings?
Extremely accessible, usually responded within the hour
Very accessible, usually responded within the same day
Moderate, met my needs, but nothing to write home about
Poor, she was difficult to reach
Aside from face to face meetings, how do you prefer to communicate?
Over the phone
Text messaging
Email
Combination of text/email
How well did she represent your interest in the contract?
Very well, she added extra requests that I didn't think of to ask for
Fine, she included everything I asked for, but nothing more
Poor, she forgot to ask for something that was important to us
Did you feel prepared for the closing table?
Yes
Somewhat
Not at all
If you didn't feel prepared for the closing table, what do you feel that Jocelyn can do to help prepare future clients?
What was the best part of your experience in working with Jocelyn?
If you were in charge of her business, what is the ONE thing that you would change to make it a 10+ experience for her clients?
How likely are you to recommend Jocelyn to your friends, family, and colleagues?
Extremely likely, I'm eager to spread the word!
Somewhat likely, if someone asks I'll mention her name
Definitely not, I didn't have a good experience
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