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  1. Surveys
  2. 2009
  3. August
  4. C
  5. Catheter Product/Service Satisfaction Survey
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Dear VA Customer:

As the National Sales Manager of the Lighthouse for the Blind - St. Louis, I want to thank you for giving us the opportunity to serve you. Please help us serve you better by telling us about the service that you have received in the past. We appreciate your business and want to make sure we meet or exceed your expectations.

The survey will take just a couple of minutes to fill out. Please be assured that your responses will be kept confidential.

Sincerely,
Brian Houser
National Sales Manager
Lighthouse for the Blind - St. Louis
 
 

Remembering your most recent experience with purchasing male external catheters from us, what was the quality of the customer service you received?
 
Superior
 
Satisfactory
 
Average
 
Unsatisfactory
 
Poor
 
 
 
If you answered unsatisfactory or poor, please indicate what the issue(s) were.
   
 
 
Please specify your satisfaction with the customer service representative you spoke with with regard to the following:

Very Satisfied
Satisfied
Neutral
Not Satisfied
NA
Response time to your inquiry(s)
Product knowledge
Understanding of your needs
Ability to resolve a problem
Professionalsim
 
 
 
For the previous question, you may enter any comment here on the service provided to you.
   
 
 
Please identify what brand(s) of male external catheters you purchase. Check all that apply.
Hollister
Coloplast/Mentor
Rochester Medical
Other
 
 

Please indentify the sources from which you purchase male external catheters. Check all that apply.
 
Prime Vendor Program
 
Lighthouse for the Blind - St. Louis
 
Hollister Direct
 
Coloplast/Mentor Direct
 
Rochester Medical Direct
 
Other

 
 

If you selected Prime Vendor Program in the previous question, please indicate the last time you made a purchase:
 
Within the last week
 
Within the last month
 
Within the last 3 months
 
Within the last 6 months
 
Within the last 12 months
 
 
Please rate the catheter(s) you received on the follwing attributes.

Excellent
Very Good
Good
Fair
Poor
Quality
Price
Product Appearance
Package Appearance
Delivery Timeliness
 
 
 
From the previous question, please comment here why the product was rated fair or poor.
   
 
 

Please check the box(es) of any manufacturer listed below that you would like product information regarding their male external catheters.
 
Hollister
 
Coloplast/Mentor
 
Rochester Medical

 
 
 
Is there anything you would like to suggest in order for the Lighthouse for the Blind - St. Louis to serve you better?
   
 
Thank you for your support of our mission.
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