This free survey is powered by
QUESTIONPRO.COM
Create a Survey
Surveys
2014
January
C
CEMM-MEX Customer Service Survey
CEMM-MEX Customer Service Survey
CEMM-MEX Customer Service Survey
0%
Dear Customer:
As the Logistics Manager of CEMM-MEX, I want to thank you for giving us the opportunity to serve you. Please help us serve you better by taking a couple of minutes to tell us about the service that you have received so far. We appreciate your business and want to make sure we meet your expectations.
Sincerely,
ANTONIO GONZALEZ
Logistics Manager
*
In thinking about your most recent experience with CEMM-MEX, was the quality of customer service you received:
Very Poor
Somewhat Unsatisfactory
About Average
Very Satisfactory
Superior
If you indicated that the customer service was unsatisfactory, would you please describe what happened?
The process for getting your concerns resolved was:
Very Poor
Somewhat Unsatisfactory
About Average
Very Satisfactory
Superior
Would you please take a few minutes to describe what happened?
*
Now please think about the features and benefits of the Product itself. How satisfied are you with the Product you buy from us:
Very Poor
Somewhat Unsatisfactory
About Average
Very Satisfactory
Superior
Would you please take a few minutes to describe why you are not satisfied with the product?
Customer Service Representative
The following questions pertain to the customer service representative you spoke with most recently. Please indicate whether you agree or disagree with the following statements
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
*
The customer service representative was very courteous
*
The customer service representative handled my call/responded to my e-mails quickly
*
The customer service representative was very knowledgeable
Are there any other comments about the customer service representative you would like to add?
The Process
The following questions pertain to the process by which your most recent orders where handled. Please indicate whether you agree or disagree with the following statements.
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
The time for confirmation of my orders was satisfactory
My product was shippped on time and as pacted in the contract
Very Satisfied
Somewhat Satisfied
Neutral
Somewhat Dissatisfied
Very Dissatisfied
Considering the total package offered by us including customer service, product features, benefits, and cost; how satisfied are you with CEMM-MEX?
Thank you for your feedback. We sincerely appreciate your honest opinion and will take your input into consideration while providing products and services in the future.
If you have any comments or concerns about this survey please Contact:
CEMM-MEX
NESTOR VEGA
Logistics Customer Service
[email protected]
Loading...
close
Loading...
Close
qpweb2.questionpro.net