CFRM IVF PATIENT SATISFACTION SURVEY

The Center for Reproductive Medicine Patient Satisfaction Survey

IVF ORIENATION:

The sequence of events during an IVF cycle was clearly outlined

The Orientation adequately prepared me for my IVF cycle

Comments/Suggestions:

CFRM Laboratory:

1.How long did you have to wait in the laboratory area before being waited on?

2.The lab personel treated me with courtesty and respect

3.I was satisfied with the technique used in drawing my lab

4.The drawing area was clean and organized

5.Overall Impression of my laboratory experience

IVF Laboratory:

1.The information I received regarding fertilization, embryo growth and embryo disposition was adequate

2.The laboratory personnel was helpful, informative and professional during my retrieval and transfer procedure

3.I felt comfortable with regard to the handling and security of my gametes and embryos

Nursing Staff:

1.My telephone calls were handled in a timely fashion

2.My questions were answered and the instructions given to me were clear

3.Appointments were efficient and procedures were handled in a professional manner

Comments/Suggestions:

Insurance and Billing Services:

1.I received adequate information regarding the fees for my IVF cycle

2.The billing system was clear and easy to understand

3.The information regarding my insurance coverage was correct and adequate

Comments/Suggestions:

Cypress Surgery Center:

Reception

Pre-operative

Operating Room

Post-operative

Embryo Transfer

The information from anesthesiologist / anesthetist was adequate

The Center for Reproductive Medicine Patient Satisfaction Survey