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Cleburne Communications Workshop


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Learning Goal/Purpose Statement: The purpose of this educational activity is to enhance the knowledge of communication techniques that can be utilized to improve understanding and increase collaboration of care between and among RNs, healthcare partners, patients, and hospital visitors in an effort to improve patient perception and satisfaction scores as evidenced by program evaluation and facility HCAHPS scores.
 
 
 
* Please enter your name:
   
 
 
* Are you an RN?
 
 
 
* I am confident I will be able to apply the knowledge, skills, or principles presented during the course while on the job.
 
Strongly Disagree
 
Disagree
 
Neutral
 
Agree
 
Strongly Agree
 
 
 
* Were the teaching methods/strategies effective?
 
Strongly Disagree
 
Disagree
 
Neutral
 
Agree
 
Strongly Agree
 
 
 
* Were the objectives relevant to the overall purpose?
 
Strongly Disagree
 
Disagree
 
Neutral
 
Agree
 
Strongly Agree
 
 
 
* I would recommend this class to others.
 
Strongly Disagree
 
Disagree
 
Neutral
 
Agree
 
Strongly Agree
 
 
 
Strongly Disagree Disagree Slightly Disagree Slightly Agree Agree Strongly Agree
I knew what the objectives were for the course
I intend to apply the course content
The facilitator’s style was relevant to my developmental needs
The delivery methods were effective for my needs
The course met my developmental needs
I was excited to participate in the workshop
There is applicability of the course content to my current role
 
 
Using the scale below, please rate your level of confidence for each of the following objectives (1) prior to the course and (2) after the course.













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Not at All Confident
A Little Confident
Mostly Confident
Very Confident

 
 
 
Prior After
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* Discuss how effective communication is related to new supervision role expectations
* Examine the Johari Window model as it relates to performance and work culture
* Describe four approaches to communication
* Explain the importance of active listening and informing in effective communication
* Apply developmental communication techniques in conflict resolution scenarios
 
 
 
* Rate the expertise/effectiveness of Robert Roberts, PhD.
 
Poor
 
Fair
 
Good
 
Very Good
 
Excellent
 
 
 
Were the physical facilities appropriate?
 
Poor
 
Fair
 
Good
 
Very Good
 
Excellent
 
WERE THE FOLLOWING DISCLOSED PRIOR TO THE BEGINNING OF THIS ACTIVITY EITHER IN WRITING OR VERBALLY?
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Requirement for successful completion?
 
 
 
* Conflicts of Interest
 
 
 
* Resolution of Conflicts of Interest
 
 
 
* Sponsorship of Commercial Support
 
 
 
* Non-endorsement of Products
 
 
 
* Off-Label Use
 
 
 
* Record Maintenance of Activity Documents
 
 
If you answer "yes" to the question below, please describe who was biased in the box provided.
* Did you, as a participant, note any bias that was not previously disclosed in this presentation?
 
 
 
* List two (2) ways you will integrate what you learned in this activity into your practice and/or employment environment.
   
 
 
 
* Comments/Suggestions:
   
 
 
 
What is your most important “take away” from this presentation?
   
 
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