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Surveys
2013
November
C
Client Satisfaction Questionnaire
Client Satisfaction Questionnaire
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Who was your Solicitor/Advisor
Case Reference (if known)
How satisfied were you with our overall level of service?
Very satisfied
Fairly satisfied
Undecided
Fairly dissatisfied
Very dissatisfied
If dissatisfied please tell us briefly why:
Was the information/advise easy to understand?
Very easy
Fairly easy
Undecided
Fairly difficult
Very difficult
How might we improve?
How informative did you find our staff?
Very good
Fairly good
Undecided
Fairly poor
Very poor
How well did we keep you up-to-date with progress?
Very well
Fairly well
Undecided
Fairly poor
Very poor
How well did we listen to what you had to say?
Very well
Fairly well
Undecided
Fairly poor
Very poor
How might we improve?
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