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Surveys
2014
January
C
Client Satisfaction Survey
Client Satisfaction Survey
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All things considered, what is your overall satisfaction with Grant Thornton’s Audit services?
(10 = Very Satisfied, 0 = Not At All Satisfied)
10
9
8
7
6
5
4
3
2
1
0
How satisfied are you that the results of the Audit services Grant Thornton provided were as expected or anticipated? (10 = Very Satisfied, 0 = Not At All Satisfied)
10
9
8
7
6
5
4
3
2
1
0
How satisfied are you with the overall value provided by Grant Thornton’s Audit services relative to the fees paid?
(10 = Very Satisfied, 0 = Not At All Satisfied)
10
9
8
7
6
5
4
3
2
1
0
Have Grant Thornton’s Audit services been better, the same, or worse than what you have personally experienced in the past?
Much Better
Better
The Same
Worse
Much Worse
No Part Experience
How likely would you be to use Grant Thornton’s Audit services for a similar engagement in the future?
(10 = Very LIkely, 0 = Not At All Likely)
10
9
8
7
6
5
4
3
2
1
0
How likely would you be to recommend Grant Thornton’s Audit services to another organization or a colleague for a similar engagement? (10 = Very Likely, 0 = Not At All Likely)
10
9
8
7
6
5
4
3
2
1
0
For each of the items listed below, please indicate your level of satisfaction with Grant Thornton’s Audit services. Using a scale of 0 to 10 where 10 is Very Satisfied and 0 is Not At All Satisfied, enter your ratings in the boxes provided.
Engagement team personnel
-- Select --
1
2
3
4
5
6
Understanding your needs and concerns
-- Select --
1
2
3
4
5
6
Responsiveness
-- Select --
1
2
3
4
5
6
Understanding your business operations
-- Select --
1
2
3
4
5
6
Advice and recommendations provided
-- Select --
1
2
3
4
5
6
Communication
-- Select --
1
2
3
4
5
6
Have you experienced any problems with Grant Thornton’s Audit services over the course of the work that we have provided (if not, please continue om Question XX)?
Yes
No
Please describe the nature of the problem(s):
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