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In thinking about your most recent experience with Transcendent, was the quality of customer service you received:
Superior Satisfactory Average Unsatisfactory Poor
 
 
 
If you indicated that the customer service was unsatisfactory, would you please describe what happened?
   
 
 
 
The process to resolve any issues was:
Superior Satisfactory Average Unsatisfactory Poor
 
 
 
Would you please take a few minutes to describe what happened?
   
 
 

Satisfied Somewhat Satisfied Neutral Somewhat Dissatisfied Dissatisfied
Considering the total package offered by Transcendent including customer service; how satisfied are you with Transcendent?
 
 
 
How likely are you to use Transcendent again?
 
Definitely
 
Probably
 
Might or might not
 
Probably not
 
Definitely not
 
 
 
Would you recommend Transcendent to others?
 
Definitely
 
Probably
 
Might or might not
 
Probably not
 
Definitely not
 
 
 
What recommendations would you offer for improving the service Transcendent provides?
   
 
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