Client Services team customer survey

At Horwich Cohen and Coghlan Solicitors we take our client care responsibilities very seriously. To help us ensure we are continually working towards the highest level of excellence we need your valued feedback; therefore please could you complete this short survey rating your interaction with our Client Services Team.

The Client Services Team is the first contact you have with Horwich Cohen and Coghlan Solicitors in what we anticipate to be a successful relationship. We therefore hope the impression we left is a positive one; however we welcome all feedback so that our training and development can continually improve along with our service standards.

We would like to take this opportunity to thank you for taking the time to let us have your feedback.

You can start the survey by clicking on the Continue button below.

* During your contact with our Client Services Team, did you feel the member of staff you were speaking with listened to you and understood your needs?

Definitely

Somewhat

Not at all

If you have chosen not at all to the previous question please advise further

* During your contact with the Client Services Team, did you feel confident in their knowledge and explanation of the claims process?

Definitely

Somewhat

Not at all

If you have chosen not at all to the previous question please advise further

Did the person you spoke to in the Client services team, deliver on their promises e.g. call you back when they said they would? If no please advise further:

Would you like to name a person or persons who you feel made an impact on you during your claim process and if so why?

If you would like us to contact you to discuss anything further in relation to your comments, please add your name in the box below along with the best way to contact you. Thank you for taking the time to complete this survey.