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Surveys
2013
January
C
client survey
client survey
0%
Exit Survey
How were you referred to our office?
Friend
Yellow Pages
Internet
Other
Our waiting room was:
Neat and clean
Odor free
Uncomfortable
Disorderly
Other
Our office hours are:
Convenient
Restrictive
Should be open more
Other
Our on hold phone system and website are:
Informative
Clear and Concise
I didn't know you offered this
I am not fond of the Website or On Hold system
Other
Our Receptionist(s):
Were warm and cheerful
Were cold and unfriendly
Gave their undivided attention
Seemed indifferent
Had no knowledge of the questions I was asking
Other
When you telephoned:
Your call was answered promptly
There was a long wait for someone to answer
You had trouble getting through
You were placed on hold for too long
You received all necessary information in a timely manner
Other
Our Veterinary assistants:
Greeted you warmly
Were gentle with your pet
Seemed proficient and knowledgeable
Was a poor communicator
Seemed hurried
Was dismissive and cold
Other
Our Veterinarian(s):
Introduced themselves by name and were friendly
Listened to my pets presented symptoms
Did not seem interested in what I had to say
Seemed hurried
Thoroughly described the diagnosis and treatment
Left me confused on how to treat my pet
Other
Your wait time was:
Short
Excessive
Acceptable
Other
Our fees were:
Reasonable
Excessive
Thoroughly explained
More than you had been quoted
Other
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