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Surveys
2014
January
C
Clients satisfaction questionnaire
Clients satisfaction questionnaire
0%
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How satisfied are you with the services provided by Baltic Ground Services?
Extremely satisfied
Satisfied
Neutral
Dissatisfied
Extremely dissatisfied
When you contact with the representatives of Baltic Ground Services by fax or email, how long does it take to get a response?
Under 2 hours
2-6 hours
6-12 hours
1 business day
More than 1 business day
They didn't get back to me
Does not apply
The representative of Baltic Ground Services:
Strongly disagree
Disagree
Neutral
Agree
Strongly agree
Gives me right information
Well understands questions
Gives clear answers
Is able to solve problems
Is organized
Please evaluate your satisfaction about communication with contract (sales) Manager?
Please evaluate your satisfaction regarding the speed of response on questions/ noncompliance’s?
Extremely satisfied
Satisfied
Neutral
Dissatisfied
Extremely dissatisfied
Please evaluate your satisfaction on performed improvements? >>> reikia pridėti, kad po claimo, nes nėra nurodyta, kokie ir kam skirti atlikti patobulinimai.....
Extremely satisfied
Satisfied
Neutral
Dissatisfied
Extremely dissatisfied
Please evaluate your satisfaction of quality/safety related performance?
Extremely satisfied
Satisfied
Neutral
Dissatisfied
Extremely dissatisfied
Please evaluate your satisfaction about the invoicing management?
Extremely satisfied
Satisfied
Neutral
Dissatisfied
Extremely dissatisfied
If you have any comments/suggestions regarding the invoicing management, please write it below:
In your opinion - new GSE is a huge advantage of ground handling company.
Strongly agree
Agree
Neutral
Disagree
Strongly disagree
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